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DSV - Global Transport and Logistics · 20 hours ago

Senior Business Change Manager

United States

Contract

Remote

Senior Level

DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. They are seeking a Senior Business Change Manager to manage the business part of EDI implementation for Global Accounts, ensuring operational efficiency and customer value through effective project management and stakeholder engagement.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Manage technical implementations

Together with Sales and “ONE IT” engage with the (potential) client as the responsible person to onboard the client at DSV

Sign off on the proposed Business Requirement Document to initiate integrations, and align the scope with the customer

Together with ONE IT, align the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI

Ensures that the User Acceptance Tests scenarios are created & executed accordingly

Ensures that all local stakeholders are aligned. & committed to the projects

Ensures that all local contributors have committed to the plan and are delivering on time and on quality

Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising – during Hypercare period

Close cooperation with Group Integration office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally

Analyze any current EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests

Understand our EDI & API services and guide customers/sales towards API First

API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product

Assist in migrating customers from legacy platforms, onto future corporate platforms

Guide and drive global business implementation initiatives

Identify & align the commercial & business needs and combine with IT requirements and define the optimal set-up, for both our clients & our operations

Qualification

EDI implementationIntegration expertiseProject leadershipSupply chain systemsProcess optimizationStrategic visionDrive for improvementClear communication