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Paysafe · 2 hours ago

Partner Specialist, PCS

Jacksonville, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Paysafe is a leading payments platform that enables businesses and consumers to connect and transact seamlessly. The Partner Director, PCS role focuses on reactivating inactive agents, training outside sales agents, and ensuring overall partner satisfaction through effective communication and support.

Financial ServicesFinTechMobile PaymentsRisk Management

Responsibilities

Calls to inactive sales partners to discuss and promote all related products and services including discussing business conditions, forecasting needs, and developing solutions. Report feedback and opportunities to sales team and management

Coaching outside partners on pricing, statement analysis, and closing new business

Continuously stay abreast of new products, technologies and services to help our partners to maintain a competitive advantage in the industry

Supports all partners by taking phone calls and answering tickets and emails while working closely with operations departments

Supports residuals, accounting and legal with updating information for outside agents such as banking, ISO registration renewals, contract addendums and terminations

Assist with partner hierarchy access and set up in various systems

Assist with training new and existing partners on various tools and systems

Generate and analyze reports to gauge profitability of sales partners and works with management to identify areas of opportunity for increased revenue

Remain available for partner inquiries and make outbound calls to partners

Assist with sales partners’ high priority issues and escalations when needed

Maintaining a close relationship with partners while activating

Coaching on rebuttals, rate analysis, sales tactics, role playing

Promote PCS/Paysafe suite of value-added products, services and promotions

Manage and update internal CRM (SalesForce) as needed to properly track and monitor partner activity, partner numbers and associated paperwork

Educate on price structures, pricing and buy-rates, and interchange

Manage and submit weekly or monthly agent bonus payouts as needed

Performs other duties as assigned

Qualification

Merchant/partner experienceIndustry knowledgeCRM (SalesForce)Mathematical acumenOrganizational skillsBasic computer skillsCommunication skillsTime managementAttention to detail