STERIS · 7 hours ago
Field Service Engineer I
Mentor, OH
Full-time
Hybrid
Entry Level
$78K/yr - $101K/yr
2+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. As a Field Service Engineer, you will provide technical support and training for STERIS products, troubleshoot issues, and ensure serviceability and reliability of healthcare equipment.
BiotechnologyHealth CareMedical Device
Responsibilities
Provide technical and part identification support to STERIS internal and external customers on all brands and models of STERIS products, past and present. Including sales, service and operational support. Professionally respond to incoming call and e-mail volume to coincide with department statistics and standards to meet customer call demand requirements
Troubleshoot STERIS products and documents critical failures on corporation quality reporting system, initiate corrective action, and escalate issue to appropriate engineering associate
Act as an escalation point for resolution of complex technical issues. Provide technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and customers
Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group
Independently conduct design reviews for serviceability and reliability, generate service plans for products and processes, develop service documentation and procedures, define service parts, outline service training and track equipment performance
Initiate service bulletin process and/or write drafts to inform service force of product changes, parts substitutions, and maintenance modifications
Participate in regular product and computer skills update training to maintain and enhance technical support skills
Maintain product knowledge efficiencies on current and non-current STERIS Healthcare and Life Science products
Maintain technical support reference material
Assist with review and recommend to appropriate engineering associate’s changes to maintenance manuals, engineering drawings, and other service support reference guides/documentation
Provide on-call, after hour’s technical support to internal and external customers when required
Participate in qualification and serviceability review of new and old STERIS Healthcare and Life Science products
Escalate reported technical, quality, and safety related product complaints to appropriate engineering and management associates for corrective action
Provide periodic product specific and technical skill training to department associates as required
Communicate with customers and technicians in a classroom environment as required
Travel to customer sites when required to assist in field activity
Qualification
Required
Bachelor's degree in Engineering or related field
Minimum of two (2) years' work experience in the service and repair of mechanical equipment or equivalent field
Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills
Demonstrated excellent organization, oral and written communications skills
Excellent punctuality and attendance
Ability to effectively resolve and communicate technical issues via telephone
Preferred
Work experience in the service and repair of healthcare equipment preferred
Experience reviewing and developing procedures for new products preferred
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
2025-11-05
Company data provided by crunchbase