L3 Escalation Support Engineer - Storage jobs in United States
cer-icon
Apply on Employer Site
company-logo

Celestica · 10 hours ago

L3 Escalation Support Engineer - Storage

positionNew Hampshire, United States
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
date10+ years exp

Celestica is a global leader in design and manufacturing solutions, seeking an L3 Escalation Support Engineer - Storage to join their Hardware Platform Solutions team. This role involves troubleshooting and resolving technical issues related to customer storage and server firmware/software, while also engaging with customers to provide support and solutions.

ElectronicsManufacturingProduct DesignSupply Chain Management
check
H1B Sponsor Likelynote

Responsibilities

Acts as the primary technical contact with the customer or partner
Draws on thorough knowledge of systems architecture and hardware and software knowledge to identify root cause and proposes solutions
Coordinates with the design team to create the solution and ensures the solution resolves customer reported issues
May also work on solutions individually
Manages the relationship with the customers and partners

Qualification

Hardware architecture knowledgeBIOS understandingTroubleshooting experienceProgramming languages CProgramming languages PythonTechnical documentation writingCustomer interfacingProject management skillsCommunication skillsPresentation skills

Required

In-depth knowledge of hardware architecture and concepts related to Storage products such as JBOD/JBOF/EBOF and Server products is required
Understanding of BIOS is mandatory
Hands on hardware or software support and troubleshooting experience
Ability to evaluate, diagnose and troubleshoot complex field issues
Ability to simultaneously manage several projects and coordinate multiple timelines
Ability to communicate effectively with a wide variety of internal and external teams
Excellent project management, presentation skills
Experience in directly interfacing with customers is mandatory
Ability to travel up to 10%
10-12 years of experience
Bachelor's degree in Electrical Engineering or Computer Science or equivalent; Masters desirable

Preferred

Good understanding of BMC or SES plus Linux Kernel is highly desirable
Working knowledge of programming languages such as C or Python knowledge is desirable
Experience in writing technical documentation, creating and sharing knowledge articles and delivering knowledge TOIs (transfer of Information)

Company

Celestica

twittertwittertwitter
Glassdoor3.9
company-logo
Celestica is a manufacturing firm that provides design, hardware platform, and supply chain solutions to a multitude of industries.
dateFounded in 1994
location
Toronto, Ontario, CAN
people-size10001+ employees
web-link
https://www.celestica.com/

H1B Sponsorship

Celestica has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (3)
2023 (6)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
$1.47B
2024-06-20Post Ipo Debt· $657.67M
2023-06-05Post Ipo Secondary· $148.8M
2021-09-30Post Ipo Debt· $660.4M

Leadership Team

leader-logo
Robert Mionis
President and CEO
linkedin

Recent News

MarketScreener
Celestica's Cloud Nine Moment
2025-12-12
MarketScreener
Cannabis, mining shares lift TSX to record high
2025-12-12
TradingView
Celestica Inc. Announces Board and Committee Changes
2025-12-05
Company data provided by crunchbase