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AmeriGas · 7 hours ago

Learning & Development Trainer

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

4+ years exp

AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. They are seeking a Learning and Development Facilitator who will focus on delivering training modules and conducting classroom sessions to enhance employee skills and knowledge retention.

FinanceInformation Technology

Responsibilities

Facilitate engaging learning sessions, incorporating interactive activities, group discussions, case studies, and role-playing exercises to maximize participant engagement and knowledge retention

Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas

Conduct in person and virtual onboarding and upskilling training programs based on employee job role and responsibilities

Monitor and measure the effectiveness of training programs through post-training assessments, feedback surveys, and observation of behavior changes in the workplace

Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to recommend changes in instructional objectives and methods

Evaluate employee performance, works with L&D Manager and CES Leaders to determine trends and areas for continuous education

Collaborate with Technical Writers and Instructional Designers to create and maintain end user documentation including, step by step procedures, job aids, and standard operating procedures

Plan and execute tasks related to training prep, including but not limited to data staging, worksheets, employee user guides, role play

Support and respond to training inquiries. Serve as subject matter expert for CES systems, processes, roles, and special projects

Conduct weekly BPO knowledge transfer sessions, quarterly train the trainer sessions, ad hoc auditing train the trainer performances

Qualification

Adult learning theoryInstructional designFacilitation skillsMicrosoft OfficeELearning platformsListening skillsEmployee trainingPropane industry knowledgeAmeriGas system knowledgeProject management skillsPresentation skills