Evident Industrial · 2 weeks ago
Field Service Specialist (Industrial, NDT)
Webster, TX
Full-time
Onsite
Mid, Senior Level
$86K/yr - $117K/yr
5+ years expEvident Scientific, Inc. is a precision manufacturing leader creating large Bar and Tube inspection systems. The Field Service Specialist NDT will provide technical support, product training, and on-site repairs while managing customer relationships and ensuring high-quality service delivery.
Electrical & Electronic Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Provide product training to customers and internal personnel on the NDT integration hardware and software solutions
Meet with customers to provide technical information and create systems specifications used to create a scope of work for internal staff
Provide product feedback to the manufacturing centers for current product improvements and future product designs
Support to customers for installation problems and issues with broken equipment
Required to travel to perform on-site repair of defective systems or remotely aid customers with their repairs
Diagnose equipment problems and establish contact with the customer
Repair defective material in the workshop on site or remotely (ensure connectivity for remote maintenance)
Take part in the 24/7 days a week customer-support program rotation
Participate in maintenance programs and the proposal of spare parts
Negotiate with and manage subcontractors when necessary
Provide customized training to users
Proactively provide expert level technical advice and support to customers and field sales personnel regarding NDT hardware software and systems integration products
Qualification
Required
Bachelor's degree in computer science, physics, engineering, or other technical discipline or equivalent experience
5 + years' experience developing application specific software solutions using Inspection-ware, LabVIEW, and other manufacturing software programs
3 + years' of experience managing installation projects that involve software and hardware systems that will automate a manufacturing process
Ability to configure software and hardware solutions for automating industrial machinery
Ability to understand how industrial machinery and manufacturing works to be able to solve customer application problems
Must be able to travel approximately 50% of the time in the territory
Solid working knowledge of electronics, personal computer hardware, software, and LAN (Microsoft) concepts
Proven history of success in a business-to-business environment
Ability to create and deliver clear and concise presentations, product demonstrations, and emails to various audiences
Must be self-directed, highly motivated, and business oriented
Benefits
Competitive salaries
Robust 401(k) program
Annual bonus program
Comprehensive medical benefits
Tuition reimbursement
Flexible schedules
Parental and adoption leave
On-site services
Colleague Affinity Networks
Company
Evident Industrial
Evident Industrial is a global leader in the design and manufacture of advanced inspection technologies and industrial products.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase