Stanley Black & Decker, Inc. · 2 days ago
Sr Customer Service Representative-Order Management
Highland Heights, OH
Full-time
Onsite
Mid, Senior Level
3+ years expStanley Black & Decker, Inc. is a global leader in manufacturing and innovation. The Sr Customer Service Representative will be the primary point of contact for customers, handling order management, ensuring timely delivery, and advocating for customer needs.
IndustrialManufacturingRetail
No H1B
Responsibilities
Enter customer orders accurately and within specified timeframes
Track and follow up on orders to ensure timely delivery
Process customer orders and quotes received via phone, email, and customer portals
Respond promptly to customer inquiries and follow up as needed
Maintain accurate records of customer interactions and documentation
Advocate for customers by addressing expedite requests and ensuring resolution
Handle customer returns and process requests for credit
Assist in resolving credit-related issues in collaboration with internal teams
Manage shipping and invoicing documents to ensure accuracy
Oversee import/export documentation and compliance with support of corporate customs compliance
Schedule and coordinate freight for sales orders and miscellaneous shipments
Qualification
Required
Highschool diploma
Minimum 3 years' experience in a manufacturing setting
Minimum 1 years' leadership experience
Proficient in Microsoft Office to include Excel, Word, and Outlook
Preferred
Bachelor's Degree
Experience with order management/order entry or shipping/logistics, databases, and other systems including SAP and WMS
Benefits
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
Wellness program
Paid Time Off, including paid vacation, holidays & personal days
Company
Stanley Black & Decker, Inc.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$745.4M2023-03-01Post Ipo Debt· $745.4M
1978-01-13IPO
Leadership Team
Christopher Nelson
President and Chief Executive Officer
Amir Kashani
Director AI and Digital Product Development
Recent News
2026-01-20
2025-12-24
Company data provided by crunchbase