Stride Bank, N.A. · 1 month ago
Financial Crimes Core Bank Operations Manager
Tulsa, OK
Full-time
Onsite
Senior Level
7+ years expStride Bank, N.A. is seeking a Financial Crimes Core Bank Operations Manager to oversee the day-to-day operations of the Bank’s financial crimes program. This role involves leading teams responsible for transaction monitoring, fraud detection, and ensuring compliance with regulations such as BSA/AML and OFAC.
BankingFinancial ServicesPayments
Responsibilities
Develops and implements robust BSA/AML/OFAC and Fraud Risk Management operational processes in alignment with Policies to effectively detect, investigate and report suspicious activity
Oversees scope, timing and direction of all BSA/AML/OFAC and Fraud Risk Management alerts, investigations for the Bank’s Financial Crimes Risk Management Program
Oversees scope, timing and direction of the OFAC and watchlist screening of all bank and Banking-as-a-service (BaaS) processes
Effectively manages and oversees fraud alerts and investigations with a team of Fraud Mitigation Analysts and Fraud Investigators ensuring daily production of inquiries and support for all Fraud Monitoring and monitors alerts, investigations, workflow, productivity, accuracy, and losses
Manages and improves customer obsession and fraud mitigation tactics through metrics, performance monitoring, problem resolution, system audits and quality assurance measures
Provides training and mentorship to the team fostering professional development and technical skills
Stays updated on industry best practices and emerging trends in BSA/AML/OFAC, Watchlist screening, and fraud prevention and investigation strategies
Assures all required regulatory reporting is conducted in a timely, accurate, and compliant manner. Regulatory Reporting typically includes Suspicious Activity Reports (SAR), and 314 (b) requests
Develops critical measurements and reporting, to ensure regulatory requirements, service levels, and compliance standards are being met
Interacts with internal and external resources effectively, including collaboration with service providers and industry contacts
Assists in the evaluation of products, services, processes, and procedures to ensure regulatory requirements are met, and makes recommendations to mitigate risk or improve controls
Develops and prepares reports for senior management to summarize unit metrics, key performance and risk indicators, significant developments, and initiatives
Assists in the analysis and set-up of systems used for monitoring, research, and case management
Identifies and implements improved processes and operational strategies that further mitigate risk or improve efficiency
Maintains operational procedures and documentation
Assists in managing vendor relationships for the Financial Crimes Risk Management Program software in collaboration with FCRM Leadership
Responds to exam and audit concerns and oversee corrective action on all related compliance deficiencies or violations
Develop and maintain productive relationships with team members, leaders, customers, and vendors
Leverage strengths of the team members, help to clarify roles and responsibilities, and develop and implement training programs in order to maximize and reach optimal individual and organizational goals
Responsibilities include interviewing, hiring, training team members; planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems
Ensures staff is kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis
Performs other duties as assigned
Qualification
Required
Bachelor's degree or combination of equivalent education and work experience, required
7-10 years' financial institution experience, required
7-10 years' experience in BSA/AML, fraud, analysis or account monitoring, required
At least one of the following certifications: Certified Anti-Money Laundering Specialist (CAMS), Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM), or similar certification
Maintains proficient knowledge of applicable compliance statutes (BSA/AML/OFAC fraud, etc), regulations, interpretations and emerging trends
Ability to maintain composure in stressful situations, including resolving problems or concerns with potentially upset customers
Ability to proactively identify potential concerns and follow-up in a timely manner to resolve issues
Strong commitment to ethics, and the ability to understand a variety of issues and perspectives
Ability to identify relevant BSA, AML/CFT and OFAC risks associated with key banking products, services and customers
Ability to effectively manage multiple projects and related tasks
Strong critical thinking, writing and communication skills
Understanding of the banking industry, including bank partnerships with fintech companies
Multitask effectively and action matters promptly both independently and in a team environment
Handle highly confidential information with appropriate discretion and work in a high volume, fast paced environment
Preferred
2+ years' experience with management of personnel in BSA or Fraud of financial institution, preferred
Company
Stride Bank, N.A.
Founded in 1913 and headquartered in Oklahoma, Stride Bank, N.A. is a full-service financial institution managing over $4 billion in assets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Micheal Carr
Chief Technology Officer
Rance Pappan
EVP, Chief Financial Officer
Recent News
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2025-11-05
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