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Motion · 2 weeks ago

Field Service Supervisor

Richmond, VA

Full-time

Onsite

Mid Level

Motion is a company that focuses on enhancing business growth through effective service management. The Field Service Supervisor will manage service personnel, ensure proper training and certification, and implement best practices to meet customer expectations.

Industrial

Responsibilities

Develops and implements best practices and procedures to enhance business growth

Manages service personnel to ensure they meet customer’s expectations and requirements

Ensures that every technician has the proper training and certifications to meet the needs of the job

Schedules service jobs and assigns personnel to specific jobs and duties

Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely

Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs

Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes

Participates with Manager in hiring new Field Service Technicians

Tracks all training for each technician

Performs other duties as assigned

Qualification

Field Service ManagementLean Six SigmaTrainingCertificationCustomer ServiceTeam Leadership

Required

Develops and implements best practices and procedures to enhance business growth

Manages service personnel to ensure they meet customer's expectations and requirements

Ensures that every technician has the proper training and certifications to meet the needs of the job

Schedules service jobs and assigns personnel to specific jobs and duties

Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely

Ensures the service team adheres to all new SOP's, KPI's and Lean Six Sigma programs

Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes

Participates with Manager in hiring new Field Service Technicians

Tracks all training for each technician

Performs other duties as assigned

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

Motion

Glassdoor3.5

Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.

Founded in 1931