Spry Squared, Inc. - Cybersecurity and Managed IT Services · 2 months ago
Technical Account Manager (TAM) - TSSCI w CI Poly
Chantilly, VA
Full-time
Onsite
Senior Level
$150K/yr - $200K/yr
5+ years expSpry Squared is a Minority and Woman Owned Small Business specializing in Cybersecurity and Managed IT Services. They are seeking a Technical Account Manager to act as a trusted advisor to customers, driving adoption and ensuring satisfaction with their solutions while aligning technology with customer business goals.
ConsultingInformation TechnologyIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact and trusted advisor throughout the customer lifecycle
Drive customer success by helping customers understand and effectively utilize the platforms capabilities, ensuring they achieve their business goals and desired outcomes
Develop and execute strategic account plans that align with customers goals, identify expansion opportunities, and drive increased platform usage and adoption
Act as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs
Lead the onboarding process for new customers, delivering high level training to ensure customers quickly become proficient and comfortable with the platform
Regularly monitor customer health metrics, develop customer success plans, and provide data-driven insights and reports to customers and internal stakeholders
Work cross-functionally with sales, engineering, and product management teams to align customer needs and drive mutual success
Qualification
Required
Must be a US Citizen
MUST HAVE AN ACTIVE SECURITY CLEARANCE OF TS/SCI with CI Poly
Bachelors degree in business, Information Technology, or a related field, or equivalent practical experience
5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions
Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers
Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success
Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels, including business users, IT teams, and executive leadership
Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health
Problem-solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment
Willingness to travel as needed to meet with customers and support their needs
Preferred
Project Management experience and/or certifications (such as PMP)
A solid understanding of Computer Networking and familiarity with common issues network engineers might encounter
Company
Spry Squared, Inc. - Cybersecurity and Managed IT Services
Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the USA.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Stephen Spry
Vice President / COO
Company data provided by crunchbase