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Spry Squared, Inc. - Cybersecurity and Managed IT Services · 1 month ago

IT Desktop Support Technician (15-20 hrs/wk)

Colorado Springs, CO

Part-time

Hybrid

Entry, Mid Level

$20/hr - $30/hr

2+ years exp

Spry Squared, Inc. is a Minority and Woman Owned Small Business providing cybersecurity and managed IT services. They are seeking a part-time IT Desktop Support Technician to assist users with various IT resources, provide Tier 1 & 2 technical support, and manage user accounts and hardware support.

ConsultingInformation TechnologyIT Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assist users with sourcing, installing, overall utilization, and problem-solving of all forms of information technology resources

Provide Tier 1 & 2 technical support for personal computer hardware and software (Apple Mac and Microsoft Windows)

Sourcing, installing, servicing, and troubleshooting personal computers and peripherals

Provide and/or coordinate additional technical support as necessary

Provide direct support on systems managed internally

User management (new, changes, terminations) through multiple applications

Hardware support such as PCs, phones, printers, tablets, Macs etc

Timely resolution of service desk requests including escalating tickets to other IT staff

Assist with system support throughout the company as needed on a variety of application systems, inclusive of Active Directory, Office 365, and other business critical systems

Analyze, configure, document, and maintain systems; diagnose problems, identify opportunities for improvement; develop and recommend solutions to improve management processes, systems and organization results and meet business requirements

Ensure standard operating procedures are maintained

Follow change management and communication protocols

Enforce security policies and standards. Implement and maintain necessary security measures to protect the clients assets

Qualification

WindowsMac supportActive DirectoryTechnical troubleshootingSecurity clearanceComputer skillsServer configurationsNetworking skillsCustomer serviceAnalytical reasoningCommunication skillsProblem-solving skillsTeam playerAttention to detail

Required

Bachelors degree in computer science or related area preferred or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a four-year basis

Active SECRET (DoD) security clearance

2+ years of experience in a similar role demonstrating

Experience managing and administering Windows and Mac desktop environment required

Experience supporting enterprise-level server-based applications in a service desk or call center capacity required

Intermediate computer skills and proficiency in Visio, Office Suite or equivalent tools required

Experience with computer hardware troubleshooting, server configurations, networking, TCP/IP, DHCP, DNS/WINS

Experience with endpoint patching and software delivery

Preferred

Experience managing and administering server systems and SaaS systems preferred

Intermediate proficiency with Microsoft Windows server family including but not limited to Active Directory, Group Policy administration, IIS preferred

Intermediate proficiency with SharePoint and Office 365 administration preferred

MSCE, Security+, A+ or other technical certification preferred

Demonstrated commitment to customer service, proactively communicate and respond promptly to employee and organizational needs

Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate technical information effectively with external vendors, stakeholders, and employees of all levels throughout the organization

Must be self-directed; able to work independently and as a team player

Demonstrated ability to provide a balance to department efficiency and organizational service excellence

Demonstrated professionalism and courtesy in responding to phone calls and emails

Demonstrated strengths in organization, attention to detail, follow-through, analytical reasoning, critical thinking, and problem-solving skills