Noesis Group, Inc ยท 1 month ago
Help Desk Support - Level 2 (Carlsbad) 12025
Carlsbad, CA
Full-time
Onsite
Senior Level
5+ years expNoesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. They are seeking a highly motivated Help Desk Support Specialist-L2 to provide outstanding service to their San Diego County client base.
Human Resources
Responsibilities
Provide on-site technical support for Noesis clients
Identify, research, and resolve a wide range of issues relating to technology and computing systems
Serve as a 'first point of contact' for end-user technical support needs
Qualification
Required
Able to build and maintain supportive relationships within the organization
Highly accurate, organized and detail-oriented
Excellent customer service skills
Exceptional oral and written communications skills
Excellent technical writing and documentation skills
Above-average analytical and deductive reasoning skills
Ability to learn new technologies quickly and easily
Work efficiently and reliably in unsupervised and varying environments
Maintain calm and professional composure in stressful environments
Demonstrated track record of offering excellent customer service over the phone
Possess significant working knowledge of all of Microsoft's operating systems
Willing to travel to on-site locations to support clients desktop needs
Have a strong working knowledge of all of the components in Microsoft's Office suite
Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
Able to diagnose and resolve networking problems using industry standard tools and procedures
Active Directory Management
Azure / Active Directory Hybrid
Intune Windows 10 Management
Intune MDM Management iPads / iPhones / Android
Microsoft SCCM or MDT
Group Policy Management
PowerShell for Office 365 and Azure
Must have a High School diploma or equivalent
Must have a valid CA Drivers License
5+ years of highly relevant, extensive, hands-on experience
Preferred
Prefer Scripting Skills including PowerShell and batch files
Windows 11 Install / configure / diagnostics
Windows 11 image creation and deployment
Prefer one or more current Microsoft certifications
Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience
Benefits
Fully paid medical and dental
Matching 401K plan
Generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority
$5000.00 annual training budget for employees who wish to further their education in Information Technology
Company
Noesis Group, Inc
Noesis provides I.T./M.I.S. consulting services to the business communities of San Diego, Orange, and Riverside Counties.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase