Apply on Employer Site

Gearset · 2 hours ago

Sales Engineer

Chicago, IL

Full-time

Hybrid

Mid Level

$130K/yr - $175K/yr

Gearset is a company focused on enhancing Salesforce DevOps for its users. As a Sales Engineer, you will work closely with the sales team to provide expert advice, run product demos, and ensure customer satisfaction while influencing product development.

Developer PlatformDeveloper ToolsDevOpsInternetSaaSSales AutomationSoftware

Hiring Manager

Meg Lawlor

Responsibilities

You’ll become a subject-matter expert on Salesforce DevOps and on Gearset, providing support and advice to users as they implement our product and embed it into their teams

You’ll run tailored product demos and guide technical discussions, confidently advising on everything from the intricacies of Git-based development to configuring continuous integration pipelines

You’ll demonstrate how Gearset solves user’s challenges and ensure they receive world-class customer support

You’ll work in a cross-functional team of developers, salespeople and marketers

Your close user contact will also feed into our ongoing product development and be the voice of users throughout the company

Work closely with our sales teams to maximise opportunities by building tailored plans that speak to the needs of our users and demonstrate the value of Gearset

Debug complex issues and provide world-class technical support by developing a deep understanding of Gearset, Salesforce, our users and their challenges

Provide consultative advice to our customers on best practices in DevOps and how to implement them with Gearset

Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

Help improve the technical knowledge of our sales team, coaching them on new developments within Gearset and the wider Salesforce ecosystem

Influence product development by working closely with our product, marketing and sales teams to collect and digest user feedback

Maintain a laser focus on quality, with top-notch written and spoken communication

Keep abreast of our competition, product development and changes to the ecosystem

Contribute to our support documents to ensure they’re clear and accurate and research and write new content to fill any gaps

Qualification

Salesforce DevOpsGit/Version controlTechnical pre-sales experienceSoftware development practicesTechnical abilityCustomer supportExceptional writing skillsAttention to detail

Required

Have previous experience in either a technical pre-sales position or sales engineer position, involving Salesforce

Proven knowledge of Salesforce concepts, org structure, metadata, deployments, and how Salesforce teams work

Have a technical predisposition and the desire to learn

Proven technical ability to convey complex technical topics with simplicity

Proven knowledge of Git/Version control and software development practices

Can demonstrate exceptional writing skills and attention to detail

Benefits

Opportunity to join our Long Term Incentive scheme

Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to $2,000 per year

25 days vacation allowance plus public holidays

Dental, vision and healthcare plans (100% for you, 50% for your dependants)

401k matching (up to 4%)

Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work

Save money on your commute to work with our Commute Benefits Program

Life insurance