Eon.io · 2 months ago
Senior Support Engineer - East Coast
New York, NY
Full-time
Onsite
Senior Level
5+ years expEon.io is a fast-growing startup revolutionizing data protection and enabling businesses to succeed in the cloud. As a Senior Support Engineer, you will provide exceptional technical support, troubleshoot customer issues, and develop custom solutions to enhance support offerings.
Cloud Data ServicesCloud ManagementData ManagementSaaS
Responsibilities
Responsible for technical customer support experience within the Eon product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Qualification
Required
Must be comfortable working 9-6 EST
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
2+ years experience with Cloud technologies (Azure, AWS, GCP)
Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
Proficiency with command-line tools and Linux operating system environments
Experience with DevOps technologies
Familiar with REST APIs or GraphQL
Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of relational databases
Understanding of Cloud security constructs like IAM roles
Company
Eon.io
Eon is changing the cloud data backup space by introducing a new storage tier that turns backups into live strategic assets — seamlessly automated, radically cost-efficient, and instantly usable for AI and analytics.
51-200 employees
H1B Sponsorship
Eon.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$497MKey Investors
Gil CapitalBondGreenoaks
2025-12-02Series D· $300M
2024-11-26Series C· $70M
2024-10-01Series B· $77M
Leadership Team
Ofir Ehrlich
CEO and Co-Founder
Gonen Stein
President and Co-Founder
Recent News
alleywatch.com
2026-01-23
2026-01-16
2026-01-07
Company data provided by crunchbase