Dorsey & Whitney LLP · 7 hours ago
Regional Technical Support Specialist (Dallas, TX) (#4011)
Dallas, TX
Part-time
Onsite
Entry Level
1+ years expDorsey & Whitney LLP is a global law firm with a focus on providing strategic legal counsel. They are seeking a Regional Technical Support Specialist to provide on-site IT support and troubleshooting for their business professionals and attorneys, ensuring efficient operation of software, hardware, and desktop systems.
AdviceLegalProfessional Services
Hiring Manager
Tali Canfield, MA, SHRM-CP
Responsibilities
Act as on-site point of contact for TSC, PC Maintenance, Lan/Wan, Telecom and Network Services and A/V departments
Provide Level I and II technical support for desktop operating system (Windows 10), computer hardware, printers and related peripherals
Provide Level I and II technical support for Microsoft O365, NetDocuments and other standard law firm applications
Move, configure, install and test hardware to ensure basic functionality of desktop computers, check-out laptops, printers, scanners, and other computer peripherals
Perform basic Network Tech duties: Backup duties, including installation, verification and removal of jack-to-hub connections; troubleshooting computer ID, DNS, WINS, - IP and proxy server settings; and troubleshooting and replacement of physical network components such as cables, network interface cards, switches and routers
Assist in administering regional print servers, which includes but is not limited to all printer related setup, and configuration
Configure, deploy, reimage and troubleshoot a variety of software using Ghost and MECM
Configure, deploy and troubleshoot a variety of mobile device including, iPhones, iPads and Android devices. Install and configure MobileIron MDM client and RSA tokens. Enroll devices in InTune. Install and troubleshoot Microsoft Authenticator
Install, configure and provide Level I and II troubleshooting on remote connection devices and services including Cisco VPN, Global Protect VPN, Exchange Web Services
Organize and maintain the server room to be clear of access inventory, cabling, and verify any new cabling is installed with Dorsey wiring protocol
Install Cisco IP Phones and provide first level support and configuration
Understand firm-wide escalation rules, procedures and staffing for support incidents, and escalate accordingly
Responsible for maintaining accurate inventory/asset control for all equipment, accessories, etc
Log all support incidents, and user log requests results in HEAT tracking system on a timely basis, and use the system to track all unclosed issues. Follow up on all unclosed issues to ensure final resolution
Adapt standard operating system and software configurations to changing hardware specifications; research and test new operating system drivers and patches; and create automated installation routines accordingly
Perform periodic hardware and operating system maintenance checks and repairs. Including reimaging of machines
Move, pack and ship computers, printers and peripherals to users in local, regional office, and remote and client locations. Dispose of computers, printers and peripherals in a timely, efficient and cost-effective manner, consistent with department practice and firm policy
Work with peers and supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improving training and user communications, and otherwise reducing the volume and difficulty of support incidents
Assist in implementing software and hardware projects, pilot tests, and roll-outs
Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution
Maintain current technical skills by taking assigned training courses and obtain assigned certifications when requested
Setup fixed room video and audio conferencing equipment. (Tanberg clients). Setup for presentations and events. Troubleshoot desktop video conferencing (Jabber | MS Teams.)
Facilitate client visits
May be requested to perform other duties not listed above, including, and not limited to, travel to other Dorsey offices
Qualification
Required
High School diploma or G.E.D. equivalent and at least 1 year of advanced course-work or vocational training in computer systems or other technical discipline, or two years of experience as computer 'power user.'
At least 1 year of experience supporting Windows 10 and Microsoft Office Suite or be an MCSE with strong knowledge of both hardware and software setups. A+ hardware and software desirable
Excellent analytical and problem-solving skills; ability to use independent judgment
Excellent oral and verbal communication skills
Strong attention to detail and accuracy
Strong organizational skills
Excellent customer/client service focus and skills
Ability to coordinate multiple tasks and perform well under pressure to ensure deadlines are met
Ability to work well with all levels of law firm personnel
Self-starter with the ability to work both independently and in a team environment
Ability to coordinate multiple tasks and perform well under pressure in a high stress environment to ensure deadlines are met
Ability to work nights and weekends, if necessary
Physical strength and agility to permit the full performance of the duties of the position, including frequent bending, walking and lifting up to approximately 75 pounds
Preferred
At least 2 years of experience supporting Windows 10 operating system, Intel-based computers, familiarity with Mac OS, Android and iOS, Microsoft Office Suite 2016 and O365, or be an MCSE with strong knowledge of both hardware and software setups. A+ hardware and software desirable
Experience supporting Lenovo laptops and desktops
Experience with planning, setup and troubleshooting of fixed room video conference meetings using Cisco Tanberg endpoints
At least 2 years of experience in a law firm or other professional service organization
Benefits
Comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers
Dental insurance
Vision insurance
401(k) retirement savings plan with Firm contribution
Basic and optional life insurance
Short and long-term disability
Paid time off
Up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth
Paid holidays
Paid volunteer day
Discretionary bonuses (if bonus eligible)
Adoption assistance
Healthcare, dependent care, and transportation pre-tax reimbursement accounts
Back-up child and elder care program
Education and college advising program
Virtual tutoring
Wellbeing programs and activities
Mass transit program (certain offices)
Travel assistance program
24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost
Company
Dorsey & Whitney LLP
Clients have relied on the international law firm of Dorsey & Whitney LLP since 1912 as a trusted legal advisor and valued business partner.
1001-5000 employees
H1B Sponsorship
Dorsey & Whitney LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2022 (5)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
M
Martha Coultrap
Retired Partner
Recent News
2025-12-09
2025-12-09
Business Wire
2025-12-05
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