Lovable · 2 months ago
Product Experience Specialist (Sweden)
United States
Full-time
Remote
New Grad, Entry LevelLovable is a company that enables anyone to build software regardless of their programming language. They are seeking a Product Experience Specialist to deliver exceptional user support, troubleshoot issues, and gather user feedback to enhance the product experience.
Artificial Intelligence (AI)Developer PlatformDeveloper ToolsSoftware
Responsibilities
Become a Lovable expert: Understand every part of our product
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes
Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction
Qualification
Required
User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter
Crystal‑Clear Communicator: Whether it's a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely
Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven't seen before
Become a Lovable expert: Understand every part of our product
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes
Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction
Please submit your application in English. It's our company language so you'll be speaking lots of it if you join
Preferred
Experience in B2C Saas customer support using tools (e.g. Intercom)
Experience using Lovable and other AI tools (e.g Claude)
Company
Lovable
Lovable provides an AI-driven platform enabling users to generate and deploy web applications and websites from natural language prompts.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$552.5MKey Investors
AccelCreandum
2025-12-18Series B· $330M
2025-07-17Series A· $200M
2025-02-25Seed· $15.04M
Leadership Team
Anton Osika
Co-Founder
Fabian Hedin
Co-Founder
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase