Moss & Associates (Construction) · 3 days ago
Applications Support Specialist I
Fort Lauderdale, FL
Full-time
Onsite
Entry Level
2+ years expMoss & Associates is a national construction firm known for innovative solutions and award-winning projects. The Applications Support Specialist I serves as the first point of contact for technical support, focusing on L1 support activities and ensuring optimal system performance and user satisfaction.
AssociationConstruction
Responsibilities
Serve as the first line of support for incoming technical issues via phone, email, and ticketing system
Log, categorize, and prioritize support tickets accurately and efficiently
Perform initial troubleshooting and resolve L1 issues within established SLAs
Escalate complex issues to L2/L3 support teams with detailed documentation
Follow established standards and procedures for all applications supported
Assist users with password resets, account unlocks, and access requests
Guide basic application functionality and navigation
Document issue resolution steps and maintain knowledge base articles
Follow up with users to ensure satisfactory resolution
Monitor system alerts and respond to notifications promptly
Perform routine system checks and report anomalies
Assist with user access provisioning and de-provisioning
Monitor and respond to user inquiries during scheduled maintenance periods
Verify system availability and report issues following maintenance activities
Maintain accurate and detailed ticket documentation
Update the internal knowledge base with common issues and solutions
Communicate status updates to users and stakeholders
Participating in team meetings and knowledge-sharing sessions
Qualification
Required
2+ years of experience in technical support or a help desk role is required
Proven experience using ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk, or similar)
Demonstrated ability to troubleshoot technical issues methodically
Strong understanding of IT Support fundamentals
Proficiency with Windows operating systems and iOS mobile devices
Proficiency with Microsoft Office Suite and collaboration tools
Excellent verbal and written communication skills
Strong customer service orientation with patience and empathy
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Preferred
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Experience supporting enterprise applications (ERP, CRM, etc.) is preferred
ITIL Foundation certification or familiarity with ITIL practices is preferred
Experience with remote support tools is preferred
Company
Moss & Associates (Construction)
Moss is a national construction management company providing innovative solutions resulting in award-winning projects across the United States.
501-1000 employees
H1B Sponsorship
Moss & Associates (Construction) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (26)
2023 (32)
2022 (20)
2021 (11)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Enrique Enrique Coello
Chief Human Resources Officer
Recent News
2025-01-23
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