Luxe Hotels · 2 months ago
Group Sales Manager
Los Angeles, CA
Full-time
Onsite
Mid Level
$86K/yr - $90K/yrLUXE Hotels is a privately held company headquartered in Los Angeles, California, known for its commitment to timeless hospitality and innovative services. They are seeking a passionate Group Sales Manager responsible for developing new accounts, maintaining relationships with current accounts, and driving sales for the Luxe Sunset Boulevard Hotel.
HospitalityHotelPersonal Branding
Responsibilities
Meets and exceeds customer and co-workers’ expectations
Communicates effectively with customers, co-workers, and supervisors
Handles difficult situations effectively
Works independently, proactively and always with the hotel’s best interest in mind
Achieves sales and banquet goals by developing and implementing sales strategies
Prospects for new potential business with a focus on local market through phone and e-mail solicitation plus in-person appointments, cold calls, site inspections and client entertainment (on-property and off-property)
Prospects for new potential business and solicits repeat business utilizing Delphi, Opera and other sales tools
Clarifies customer requirements, proactively probes for information and employs creative sales techniques to close business
Prepares proposals for clients which outline details of room blocks, function space, food and beverage minimums and coordinates preparation of estimates with other food and beverage departments
Receives approval on all pricing from ADOSM, GM as appropriate before presenting to client
Utilizes sales techniques in every aspect of job functions (phone, e-mail, site inspections and other client interactions)
Negotiates sales of group and banquet bookings while keeping the hotel’s best interest in mind
Maintains active, updated knowledge of the competitive set including their guestrooms, function space, food and beverage program and any client offers
Single point of contact for both our external customers, and our internal customers, in other words, our operations team at Luxe Hotel. This will streamline our business processes and enhance communications for all parties. Ultimately this will allow us to be easier to do business with, give us an advantage over our competition, and enable the rest of the sales team to focus on larger, more complex programs further into the future
Responsible for booking groups that require guest rooms with meeting/catering space for companies holding board meetings, retreats, sales meetings, incentive programs and seminars. This includes entering groups rooming list, detailing room blocks, planning events/meetings, resume, and any other conference service activities to ensure a group’s successful stay. Also responsible for social blocks associated with Bar/Bat Mitzvahs, weddings, reunions and other social functions whether the event is held at the hotel or off-site
Responsible for booking groups with 10 or more rooms on peak night, with or without function space attached
Responsible to grow entertainment/production market (crew rooms, filming on site and photo shoots)
Responsible to assist with Photo shoot/ location agreements alongside ADOSM. Assist with site inspection, negotiations of shoot fees and handle contracting/ resume and be point person on property as required by Production teams
Responsible for generating reports as needed by DOS, and/or GM
Performs administrative duties to ensure efficient operation of sales special events files
Maintains updated and accurate files and documents
Posting Payment in Opera
Prospecting – Achieve Goals
Processes countersigned agreements, BEO’s and other sales documents in accordance with policies set by the DOS, DOSE and/or DORM
Proactively seeks relevant missing information directly from client or other departments so that sales files are complete and current
Additional responsibilities:
Answers the main sales office line
Executes sales calls, hosts/attends client events & attends tradeshows in collaboration with Sales Team and/or Event Managers
Coordinates site inspections and FAM trips as required
Provides reservation support to FO, GM. ADS&M and Reservations as needed
Attends daily/weekly/monthly meetings as required
Liaison between Sales, Front Office, Reservations, Special Events and Marketing departments
Updates collateral, rate sheets, group and events offer etc. as needed with marketing team support
Provides input on, creates and/or promotes group sales offers based on market intelligence and client interaction
Assemble Sales and Catering Event Packets as needed
Compile payment information for group sales and daily events as required
Assist with training new employees on departmental procedures, tools and reporting as needed
Assists in facilitating and executing functions by providing departments responsible with the function specifications
Shops competitive facilities to record what groups are meeting at these individual facilities and uses this information to shift business
Responsible for collecting all details and information which operations teams (Front Desk, Banquets, Engineering, etc.) need in order to execute a function smoothly and ensure that the client’s expectations are met; works events as needed
Reports to the sales office Monday through Friday during regular business hours (8am-5pm or similar schedule to be approved by DOS
Required to work evenings and weekends as business dictates with compensatory time based on business needs
Keeps supervisor fully informed of all problems or matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment
Adheres to company policies and procedures
Attends work as scheduled
Follows hotel’s dress and grooming standards
Minimizes safety hazards by following all safety rules and procedures
At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public
Qualification
Required
Passionate, driven, and ambitious attitude
Ability to connect with people and build meaningful relationships
Experience in developing and soliciting new accounts
Ability to maintain relationships with current accounts
Experience with consortia, wholesale, and entertainment accounts
Ability to travel outside of the office to meet with customers and prospective customers
Experience in making proposals and negotiating contracts
Ability to conduct site inspections and close deals
Effective communication skills with customers, co-workers, and supervisors
Ability to handle difficult situations effectively
Ability to work independently and proactively
Experience in achieving sales and banquet goals
Experience in prospecting for new potential business
Ability to clarify customer requirements and employ creative sales techniques
Experience in preparing proposals for clients
Ability to negotiate sales of group and banquet bookings
Knowledge of the competitive set including guestrooms, function space, and food and beverage programs
Experience in booking groups that require guest rooms with meeting/catering space
Ability to assist with photo shoot/location agreements
Experience in generating reports as needed
Ability to perform administrative duties for efficient operation of sales special events files
Experience in executing sales calls and attending client events
Ability to coordinate site inspections and FAM trips
Experience in providing reservation support
Ability to liaise between Sales, Front Office, Reservations, Special Events, and Marketing departments
Experience in updating collateral and group sales offers
Ability to assist with training new employees
Experience in collecting details and information for operations teams
Ability to report to the sales office during regular business hours
Willingness to work evenings and weekends as business dictates
Ability to maintain a favorable working relationship with all other company employees
Adherence to company policies and procedures
Ability to project a favorable image of Luxe Sunset Boulevard Hotel
Preferred
Experience with Delphi, Opera, and other sales tools
Experience in booking groups with 10 or more rooms on peak night
Experience in growing entertainment/production market
Benefits
Medical, Dental, Vision and Life Insurance
FSA Medical
Short Term Disability and Long Term Disability
401(K) Plan
Vacation and Sick Leave
Employee Dry Cleaning
Employee Meal and Parking
Company
Luxe Hotels
Luxe Hotels is a smart boutique hotel brand with individualized personality and style.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Efrem Harkham
Chairman & CEO at Luxe Hotels and Luxe Collection Hotels
Recent News
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