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SPS · 4 hours ago

Client Service Manager (Office Services)

New York, NY

Full-time

Onsite

Mid, Senior Level

$85K/yr - $95K/yr

3+ years exp

SPS is a Private Equity Firm headquartered in NYC, seeking an Office Services Manager to oversee a team of professionals supporting national operations. The role focuses on ensuring exceptional client experience and operational excellence across multiple service lines including Reception, Mail Services, and Print Production.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Supervise and motivate a team of 16 employees across Reception, Mail & Print

Ensure all office services are delivered in line with SPS and client service level agreements (SLAs)

Background in a fast-paced, high-profile office environment with 500+ daily employees and visitors

Foster a client-first mindset with a focus on professionalism, responsiveness, and attention to detail

Partner closely with client stakeholders and SPS leadership to identify process improvements and enhance the employee and visitor experience

Oversee scheduling, staffing, payroll, and training to maintain consistent service coverage across locations

Monitor workflow, productivity, and quality metrics; provide performance feedback and conduct regular evaluations

Manage vendor relationships and supply inventory for mail and print operations

Develop and maintain standard operating procedures (SOPs) for all service lines

Support onboarding and ongoing development of receptionists to ensure a polished, high-touch front-of-house presence

Collaborate on initiatives related to workplace experience, events, and client hospitality programs

Qualification

Management experienceClient service orientationLeadership skillsMicrosoft Office SuiteInterpersonal skillsTeam motivationCommunication skillsOrganizational skills