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Renovation Brands · 3 days ago

Customer Service Representative

Leominster, MA

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

Renovation Brands is a company focused on creating design-rich home improvement products via Ecommerce. As a Customer Service Representative, you will ensure outstanding service and support for customers, addressing inquiries and resolving issues while maintaining strong relationships with vendors and trade customers.

Retail

Senior Management

Responsibilities

Answer inbound customer inquiries and make outbound follow-up calls

Provide exceptional customer service and promptly resolve any issues

Document and maintain accurate records of customer interactions

Accurately process customer orders using the company's order management system

Track and monitor order status, updating customers on their order progress

Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery

Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries

Build and maintain strong relationships with vendors to ensure smooth operations and mutual satisfaction

Manage and respond to customer and vendor emails promptly and professionally

Draft clear and concise email communications

Follow up on email interactions to ensure all issues are resolved satisfactorily

Serve as the primary contact for trade customers, ensuring their specific needs are met

Address trade customer inquiries and provide support related to orders, product information, and account management

Foster strong relationships with trade customers to promote loyalty and repeat business

Qualification

Customer Service ExperienceCommunication SkillsProblem-Solving AbilitiesTechnical ProficiencyTime ManagementCustomer-Centric MindsetAdaptability

Required

2+ years of comparable customer service experience

Strong Communication Skills: Excellent verbal and written communication skills to interact with customers and team members clearly and professionally

Problem-Solving Abilities: Strong analytical skills to identify issues, develop solutions, and implement effective customer service strategies

Customer-Centric Mindset: Deep commitment to providing exceptional customer service and enhancing the overall customer experience

Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment

Technical Proficiency: Familiarity with customer service software, CRM systems, and basic IT skills to streamline operations and improve service efficiency

Adaptability and Resilience: Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism