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BNY · 1 month ago

Associate, Client Operations Representative I

500 Grant Street, Pittsburgh, PA, 15258, US

Full-time

Onsite

Mid Level

3+ years exp

BNY is a leading global financial services company influencing nearly 20% of the world’s investible assets. The Associate Client Operations Representative will serve as a technical expert, assist clients with inquiries, and contribute to process improvements while guiding less experienced team members.

Financial Services

Responsibilities

Serve as the technical expert for complex transactions and processes on a daily basis and provide work direction for the team

Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures

Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members

Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions

Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon

Assist with process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes

Provide guidance to less experienced staff and may serve as the team leader for a team of support staff

Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives