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APCO · 5 hours ago

Director, Internal & Change Communications (Gagen MacDonald)

United States

Full-time

Remote

Director/Executive

$130K/yr - $180K/yr

12+ years exp

Gagen MacDonald, an APCO company, is a global advisory and advocacy communications consultancy headquartered in Chicago. They are seeking a Director of Internal & Change Communications to serve as a senior counselor and primary point of contact for clients, helping to generate new business opportunities and lead a talented team of consultants in developing communication strategies that align employees with organizational goals.

ConsultingGovernment

Growth Opportunities

Responsibilities

Developing and leading client solutions and deliverables that meet highly complex project and client needs and result in successful and measurable strategy execution

Overseeing and leading project and/or account management activities to ensure execution on client requirements, managing teams on multiple projects and/or multi-disciplinary workstreams for projects of high complexity, size, and/or scale

Ensuring all work product outputs and deliverables adhere to Gagen MacDonald quality standards

Building, managing, and developing client teams and individuals by coaching and mentoring to grow technical expertise and interpersonal skills in their day-to-day work

Anticipating, managing, and resolving client issues and/or conflict resulting in mutually satisfying client and firm needs

Using your deep knowledge and mastery of technical skills to be regarded as an expert in your discipline by the client and your colleagues

Leading the performance and development of team members by inspiring and empowering them to deliver great results

Providing career coaching and long-term professional development opportunities

Serving as a senior leader on one of our consulting teams, contributing to the team's overall success and providing strategic counsel to the team lead

Driving business expansion, along with other senior leaders at the firm, by recognizing new opportunities within existing accounts; and developing new relationships with focus on Gagen's capabilities and expertise

Cultivating, expanding, and maintaining professional working relationships with clients, prospects, and industry leaders to identify business opportunities and ensure client satisfaction through regular relationship-building activities

Contributing to the firm's growth by generating new business and leading the development of proposals and RFP responses for multi-disciplinary engagements with new clients

Leveraging knowledge, market/industry insight, and experiences to enhance and evolve our thought leadership strategy and content as well as oversee and lead case study development, and review and/or author out blogs and white papers

Representing the firm at industry conferences, professional speaking engagements and recruiting events

Qualification

Internal communicationsChange managementEmployee engagementStrategic communicationMergers & acquisitionsBusiness transformationLeadership developmentRelationship buildingCoachingClient managementWriting skillsMentoringTeam leadership

Required

12+ years of corporate, agency or consulting experience in strategic communication roles with a focus on internal communication, employee engagement, change management, culture change and/or leadership development

Bachelor's degree in communications, public relations, English, journalism or related field, or equivalent combination of education, experience, and training

Demonstrated experience in successfully creating and delivering strategic communication programs aligned with business goals that deliver real results

Experience working both independently and collaboratively while partnering across organizational functions

Experience building relationships and business by identifying and pursuing new opportunities with clients

Experience navigating large, complex organizations

Strong writing skills, especially the ability to articulate complex situations or topics simply and in an engaging style