OCLC · 1 month ago
Lead Saas Software Engineer - Back Office
Dublin, OH / Hybrid
Full-time
Hybrid
Senior Level, Lead/Staff
6+ years expOCLC is a technology organization dedicated to connecting libraries and making knowledge accessible globally. The Lead SaaS Software Engineer will work closely with business units to enhance back-office SaaS applications, develop integrations, and provide expert guidance on operational processes and challenges.
Web Development
Responsibilities
Perform a variety of enhancement, customization, and support activities for Backoffice SaaS applications such as Zendesk, Replicon, Khoros, Aha, Salesforce, OneTrust, NetSuite, and Cobblestone
Build, maintain, and support integrations and APIs using tools like Dell Boomi, ensuring seamless interoperability between systems
Develop solutions using sound software development practices, including proper testing, documentation, and version control
Provide expert guidance to business partners by defining project scope, drafting system change requests, identifying functional requirements, and assessing the impact of proposed changes
Adhere to and follow internal processes for capturing, recording, and managing incidents and problems to ensure timely resolution and documentation
Collaborate with SaaS vendors to diagnose and resolve platform issues and gain a deeper understanding of upcoming platform changes or updates
Establish and monitor metrics and processes to evaluate application changes, manage change schedules, and ensure adherence to service level agreements (SLAs)
Assist in governing processes related to data management, including how data is stored, changed, moved, and used, while ensuring compliance with legal constraints surrounding Personally Identifiable Information (PII)
Stay informed about industry trends, best practices, and technological advancements in SaaS applications and back-office systems and proactively recommend improvements to existing processes or technologies
Collaborate with team members to share knowledge, provide guidance, and develop effective, high-quality solutions that address business needs
Qualification
Required
Minimum of a bachelor's degree in a Computer Science-related discipline or 6+ years of applicable work experience
Experience in Backoffice SaaS applications like ZenDesk, Replicon, Khoros, Aha, Salesforce, OneTrust, NetSuite, Cobblestone
Experience using Excel, scripting languages, databases and other tools to diagnose problems
Software Development skills (ideally in SaaS and / or back-office solutions)
Organizational skills - comfortable with context switching
Experience with Boomi or a similar integration tool
In-depth analysis of existing business operational processes, an understanding of the solutions(s) capabilities
SaaS software experience; Salesforce, Workday, Concur preferred
3+ years' experience building business process automation solutions using packaged application
Benefits
Best-in-class health coverage
Retirement plans with generous company contributions
Paid parental leave and adoption assistance
Tuition reimbursement and Public Service Loan Forgiveness eligibility
Company-subsidized pricing on local tickets and memberships
Company
OCLC
OCLC, a non-profit cooperative of libraries, uses cloud-based infrastructure to connect libraries to manage and share the world’s knowledge.
1001-5000 employees
H1B Sponsorship
OCLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (40)
2023 (27)
2022 (41)
2021 (22)
2020 (28)
Funding
Current Stage
Late StageLeadership Team
Skip Prichard
President & CEO
Bill Rozek
Chief Financial Officer & Treasurer
Recent News
2025-11-24
2025-04-17
2025-03-30
Company data provided by crunchbase