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Oklahoma State University Medical Center · 1 month ago

IT Helpdesk Coordinator

Tulsa, OK, United States

Full-time

Onsite

New Grad, Entry Level

Oklahoma State University Medical Center is seeking an IT Helpdesk Coordinator. The role is responsible for accepting technical support calls, troubleshooting end-user hardware and software issues, and coordinating with technicians for unresolved problems.

Health CareMedicalRehabilitation

Responsibilities

Accepts technical support calls to the IT Department and logs them in the Help Desk System

Responsible for troubleshooting and resolution of end-user hardware, operating system, software related problems as well as issues with voice communication

Forwards technical support issues that cannot be addressed by the Help Desk to the appropriate technician

Responsible for report preparation

Keeping track of tickets that remain open for too long

Assisting prioritization of tickets

Helping coordinate moves/new hires/clinic startups

Assisting with requisitions for parts and equipment to keep desktop/infrastructure supplied

Provides general assistance to the IT Department employees

Qualification

Technical supportTroubleshootingHelp Desk SystemHardware supportCommunication skills

Required

High School Graduate

Experience in technical support

Ability to troubleshoot end-user hardware issues

Ability to troubleshoot operating system issues

Ability to troubleshoot software related problems

Ability to troubleshoot voice communication issues

Experience with Help Desk Systems

Ability to prepare reports

Ability to track open tickets

Ability to assist in prioritization of tickets

Ability to coordinate moves/new hires/clinic startups

Ability to assist with requisitions for parts and equipment

Ability to provide general assistance to IT Department employees

Company

Oklahoma State University Medical Center

OSU Medical Center is the nation's largest osteopathic teaching facility located in downtown Tulsa! We have 11 residency programs and 10 fellowship programs that train more than 150 residents in primary care and sub-specialties on an annual basis.

Founded in 1944