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Coleman Research · 2 weeks ago

Survey Operations Coordinator

Raleigh, NC

Full-time

Hybrid

New Grad, Entry Level

Coleman Research, part of VISASQ, connects businesses with expert knowledge through a global network. The Survey Operations Coordinator is responsible for managing expert communications, ensuring data quality, and supporting internal teams in survey-based research projects.

ConsultingFinancial ServicesInformation Technology

Responsibilities

Act as a point of contact for expert inquiries, providing timely and accurate support to ensure a smooth participant experience

Manage the disbursement of expert incentives in accordance with internal policies and project timelines

Notify experts removed from datasets due to data quality concerns about their ineligibility for payment; add relevant Service Notes for internal tracking

Manage weekly removal requests in line with GDPR and Do Not Contact (DNC) regulations

At project close, compile lists of bounced or invalid expert emails and share them with the Data team (or relevant stakeholders) for follow-up

Assist in the formal closure of projects in CRM and/or ERM systems, referencing internal documentation (e.g., Closing Documents)

Prepare and distribute monthly reports for clients, ensuring accuracy and timeliness

Monitor shared team aliases to maintain visibility across projects without overwhelming client communications

Use internal project dashboards to extract necessary information and flag issues to relevant Survey team leads when client communication is required

Over time and with sufficient experience, may begin handling standardized, low-risk client communications (e.g., ID status checks, survey link resets)

Qualification

Data integrityCRM systemsOrganizational skillsProject management toolsGDPR complianceMultitaskingProcess improvementWritten communicationVerbal communication

Required

Strong organizational and multitasking abilities

Excellent written and verbal communication skills

High attention to detail and commitment to data integrity

Ability to manage time-sensitive tasks with minimal supervision

Familiarity with CRM systems and project management tools

Understanding of data privacy principles (e.g., GDPR compliance)

Preferred

Experience in survey operations, research coordination, or similar administrative roles

Comfort with client or vendor communication in a professional context

Interest in continuous process improvement and workflow optimization

Benefits

Competitive Compensation: Benefit from a rewarding compensation package that includes performance-based commission earnings and/or discretionary bonus, which may be awarded on monthly, quarterly or annual basis, depending on your role.

Excellent Health Benefits: We offer highly competitive coverage on insurance premiums, and for those enrolled in a qualifying HDHP, we also provide employer HSA contributions.

401K Contributions: Planning for your future? We’ve got you covered!

Flexible Working Environment: Choose between working in the office or remotely 50/50 with our hybrid work policy.

Generous Time Off: Enjoy Responsible Paid Time Off, 7 sick days, and observe 12 holidays off.

Parental Leave: Take time off to support and bond with your growing family, ensuring new parents have the opportunity to adjust to their new roles.

Ongoing Learning and Development: Our training aligns with our core values, ensuring you have the resources and skills to excel throughout your career.

Team Engagement: Participate in regular team outings and social events, and receive tenure gifts to celebrate your journey with us.

Employer Provided Technology: All necessary technology will be provided to facilitate your work.

Corporate Social Responsibility Days: Take the opportunity to give back to your community during paid service days.