AT&T · 1 month ago
Customer Service and Sales Call Center Representative - Hybrid
Orlando, Florida
Full-time
Hybrid
New Grad, Entry LevelAT&T is a global leader in communications and technology, and they are seeking a Customer Service and Sales Call Center Representative. The role involves handling customer interactions, identifying upselling opportunities, and providing solutions to enhance customer satisfaction.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Handle customer interactions (calls, chats, emails) in a fast-paced environment
Identify upselling opportunities and close deals to reach your sales and commissions targets
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
Paid training to set you up for success
Qualification
Required
Ability to work in a hybrid-remote position, reporting to the Orlando, FL location 3-4 days weekly and remotely from home 1-2 days weekly
Experience in handling customer interactions (calls, chats, emails) in a fast-paced environment
Ability to identify upselling opportunities and close deals to reach sales and commissions targets
Ability to accurately resolve issues related to service, billing, payments, and collections
Ability to explain bills and product features clearly
Ability to troubleshoot basic problems and seek higher support if needed
Ability to build customer confidence and loyalty by resolving issues
Ability to support various customer inquiries, including technical issues
Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
Participation in paid training to set up for success
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Verified internet service with a minimum of 12mb upload speed and 18mb download speed
Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
Availability, accessibility, and accountability to work during established work schedules and shifts
Compliance with organizational security and compliance standards, trainings, performance management, and monitoring policies
Preferred
Commissioned sales experience highly preferred
Benefits
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
Founded in 1983
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
CTO
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
The Motley Fool
2026-01-09
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
Mobile World Live
2026-01-08
Company data provided by crunchbase