Path Robotics · 1 month ago
Robotics Software Support Engineer
Columbus, Ohio
Full-time
Onsite
Mid LevelPath Robotics is focused on building the future of embodied intelligence through AI-driven systems that enable robots to adapt and perform in real-world scenarios. The Robotics Software Support Engineer will act as a critical link between the Robot Fleet Operations team and development teams, ensuring technical issues are resolved effectively while improving support processes and documentation.
Artificial Intelligence (AI)Big DataMachine LearningRobotics
Responsibilities
Act as the L2 support layer, handling escalated issues from L1 (Robot Fleet Operations, also known as “Mission Control”), directly resolving issues where able, and collaborating with L3 (feature developers) as needed
Perform root cause analysis to ensure thorough understanding and resolution of recurring issues
Develop proficiency and eventually expertise with all sub-systems that comprise our product
Identify opportunities for improvement and influence the technical roadmap
Develop tooling, processes, documentation, and SOPs to minimize support escalations
Build playbooks and solutions that enable Mission Control to resolve issues independently
Create automated solutions, bug fixes, and workarounds to proactively prevent support issues and reduce the number of support escalations
Create and maintain a comprehensive database of documentation and playbooks for common technical issues
Work to make our code more supportable: drive software best practices including instrumentation, traceability, repeatability, testing, and software QA/QC
Work closely with Mission Control & Operations to establish and refine SOPs for ticket triage, handling, and communication
Track and analyze support metrics and SLOs for response and resolution times
Report frequent and resource-intensive support cases to developers, providing actionable insights
Collaborate with developers and test engineers to ensure adequate test coverage for recurring issues
Communicate constantly with a wide array of teams spanning Engineering, Operations, and Customer Success
Qualification
Required
Bachelor's or Master's degree in Computer Science, Software Engineering, Robotics Engineering, or a related field, or equivalent experience
Documented ability to execute immediate fixes in production systems AND to perform in-depth root cause analysis and produce high quality, long-term system improvements
Experience with robotics, path planning, and point cloud processing
Experience with computer vision methods, vision sensors, and data analysis (2D and 3D)
Exposure to machine learning concepts and applications
Experience with Docker
Strong proficiency in Python and C++
Proven ability to develop top-notch documentation, including SOPs and playbooks for operational efficiency
Strong cross-functional collaboration skills with technical and non-technical teams
Expertise in triaging and prioritizing issues based on impact and urgency
Exceptional time management and a self-directed approach to finding high-value work
Excellent communication skills: able to communicate equally well with technical and nontechnical audiences
Strong commitment to maintaining and enhancing documentation
Preferred
Experience leading teams is a big plus
Benefits
Daily free lunch to keep you fueled and connected with the team
Flexible PTO so you can take the time you need, when you need it
Comprehensive medical, dental, and vision coverage
6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
401(k) retirement plan through Empower
Generous employee referral bonuses—help us grow our team!
Company
Path Robotics
Path Robotics offers robotic welding systems to improve manufacturing efficiency.
Founded in 2014
51-200 employees
H1B Sponsorship
Path Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (12)
2023 (12)
2022 (7)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$271MKey Investors
Tiger Global ManagementAdditionDrive Capital
2025-11-24Undisclosed
2024-10-14Series D· $100M
2021-07-20Series C· $100M
Leadership Team
Andrew Lonsberry
CEO
Caitlin Fiordirosa
Advisor
Recent News
Business Wire
2025-12-19
2025-08-21
Company data provided by crunchbase