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Chase · 2 months ago

Analyst - Client Service Custody Middle Office

4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US

Full-time

Onsite

New Grad, Entry Level

$66K/yr - $87K/yr

Chase is a leading financial services firm, and they are seeking a Client Service Analyst within their Security Services Custody Client Operations team. The role involves ensuring timely processing of custody operations for clients, resolving exceptions, and providing expert client service and support.

BankingFinancial Services

Responsibilities

Provide excellent client service and support to internal and external clients daily

Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner

Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders

Partner across wider global team and technology to identify product enhancements and technology improvement opportunities

Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience

Provide operations subject matter expertise and value added services to clients where required

Provide strong time management is required to meet the internal and external deadlines/cutoffs

Qualification

Custody operations experienceFinancial markets knowledgeSWIFT knowledgeMS Office skillsVerbal communicationWritten communicationTime managementLeadership skills

Required

Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization

Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills

Bachelor's Degree required or equivalent experience

MS office skills (Excel, PowerPoint, Word)

Preferred

Prior custody/treasury operation services, markets operational experience

Knowledge of financial markets, trade lifecycle, and settlement practices is desirable

Understanding of SWIFT, Cross Border Payments, Foreign Exchange, Reconciliation rules and Global Custody

Self-starter, ability to learn quickly, Strong leadership skills with focus to mitigate risks and taking proactive approach to ensure 'Best in Class' results