Apply on Employer Site

Paperless Parts · 1 month ago

Senior Technical Implementation Specialist

Boston, MA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $130K/yr

4+ years exp

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. The Senior Technical Implementation Specialist is responsible for owning, designing, and delivering high-complexity configuration solutions while mentoring team members and driving successful outcomes for complex customer requests.

ManufacturingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Proactively mitigate project risks and collaborate with Implementation Project Managers (IPM) to adjust timelines based on accurate time estimates

Advise on and deploy complex configuration solutions for Paperless Parts' standard and customized integrations, acting as the team's subject matter expert

Serve as an escalation point for at-risk projects and highly complex customer requests, providing decisive technical guidance

Champion customer updates aligned with platform releases, ensuring seamless, non-disruptive transitions for strategic accounts

Demonstrate expert-level proficiency in Paperless Parts Platform coding language, P3L, and Python, applying a rigorous problem-solving approach to design customized, maintainable, and productized solutions

Improve configuration processes and define/enhance the team’s documentation approach to increase the speed and quality of deliverables

Analyze complex or unstructured customer data (e.g., in Excel) and manage advanced API workflows with ease

Mentor and coach junior Technical Implementation Specialists on technical best practices, complex configuration approaches, and professional soft skills, including leading difficult customer conversations

Define and enhance team best practices for configuration, technical support, and documentation

Provide complex technical support for both implementation and post-implementation issues, assisting the Paperless Parts Support team

Coach peers on effective consultative selling and enablement skills, helping the team bring confident solutions to customers

Consult and coach customers at a strategic level on optimal quoting workflows, leveraging a solid command of manufacturing industry standards (CNC machining, sheet metal fabricating, 3D printing)

Conduct deep, thorough discovery to inform solution design, always considering estimating best practices when addressing custom requirements

Utilize industry knowledge to educate customers and build credibility in the estimating and quoting space