VCA Animal Hospitals · 1 month ago
Client Service Supervisor
Latham, NY
Full-time
Onsite
Mid Level
$20/hr - $23/hrVCA Animal Hospitals is dedicated to providing excellent care for pets and exceptional service to clients. The Client Service Supervisor will be responsible for ensuring clients and pets feel welcome, managing client communications, and maintaining the hospital's cleanliness and organization.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Ensure that clients and pets feel welcome and comfortable
Service as “Ambassadors” of creating and maintaining goodwill for the hospital
Build rapport with clients and pets. If there is a delay, keep clients informed of expected wait times
Provide telephone support to ensure that clients’ calls and requests are being processed in a timely manner
Flexibility in working hours is required to ensure that the job is done properly
Make certain the hospital both inside and outside, including parking lot and entry is kept extremely clean throughout the day (so that a client could come back and see their pet without any notice). This includes your own clothing and appearance
Clearly communicate client concerns and requests orally and in written documentation
Keep records up to date. This includes client records with charges, vaccine status, medications administered, laboratory reports, etc
Handwriting must be neat and legible
Qualification
Required
Must be friendly, outgoing, 'people oriented.'
Excellent communications skills
Telephone and computer skills are necessary
Must be a team player willing to learn new techniques and treatments and to accept change
High School Diploma
Dependable attendance is required
Any allergies to animals must be controllable through medication
Must be able to lift 40 pounds
Must be willing to work long or irregular hours under pressure conditions
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day
Visual acuity sufficient to maintain accurate records, recognize people and understand written directions
Ability to speak and hear sufficiently to understand, give information in person and over the telephone
Benefits
Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Tuition support and sponsorships
Free wellness subscriptions (Head Space)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
401(k)
Generous employee pet discounts
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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