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bswift · 19 hours ago

VP, Engagement Agency

United States

Full-time

Remote

Director/Executive

$170K/yr - $200K/yr

15+ years exp

bswift is a leading benefits administration company that specializes in providing tailored solutions for clients. The Employee Communication and Engagement VP will lead a team of internal communication consultants, manage client relationships, and drive client satisfaction while expanding communication opportunities within the client book.

Health CareInformation TechnologySoftware

Responsibilities

Lead and manage a consulting and delivery communications team accountable for book of business satisfaction, revenue, and performance

Define clear roles and accountabilities for team members

Develop career pathing and professional development tracks

Serve as communications and strategy coach to the team

Drive quality delivery and consistency throughout the team

Ensure adherence to process and tools to enhance efficiency

Ensure client satisfaction and report on client health

Manage client relationships and projects, including budget, scope, and billing

Foster team engagement, enthusiasm, and a culture of trust

Act as senior strategic communications consultant to targeted clients, providing recommendations that drive additional communications revenue

Participate in cross-functional leadership teams, partnering closely with other function leaders to achieve mutual success and represent the interests of the Agency and Clients

Participate in industry speaking and marketing events to promote the Agency and provide thought leadership

Support new business sales and client retention efforts to represent the Agency

Represent client growth in the overall revenue pipeline for the Agency

Qualification

Employee benefit communicationCommunications consultingLeadership experienceClient relationship managementProject managementTeam engagementExceptional communication skillsCross-functional collaboration

Required

Bachelor's degree in Marketing, Communications, English, Advertising, or Journalism

Extensive experience in employee benefit communication strategy and annual enrollment

15 years' experience in a formal communications role, preferably in employee communications

Prior consulting experience required

5 years in a leadership role, leading large integrated teams responsible for a large book of business

Exceptional communication skills, including presentation, facilitation, and daily client-facing communications

Exceptional written communication skills, with the ability to write for various outlets (internal, external, web, emails, newsletters, letters, social, etc.)

Exceptional planning, project management, and coordination skills

Deep experience in successfully leading large teams and developing a culture of trust, enthusiasm, and engagement

Strong issue resolution and team member engagement skills

Demonstrated experience working cross-functionally with inter-department peers to influence processes and business decisions affecting client delivery

Preferred

Master's degree in business or MBA

Experience in benefits administration or related fields

Experience participating in industry events and thought leadership activities

Benefits

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Remote first, Office friendly environment! No time to commute? No problem!

Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.