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InterSystems · 1 month ago

Director, Managed Services Global Cloud Operations

Boston, MA

Full-time

Onsite

Director/Executive

$195K/yr - $229K/yr

15+ years exp

InterSystems is a creative data technology provider focused on delivering a unified foundation for next-generation applications across various industries. The Director of Global Service Delivery Platform Engineering and Operations will lead the operational strategy for the InterSystems Global Service Delivery Platform, ensuring high availability and performance across cloud environments while driving operational excellence and collaboration with engineering teams.

Big DataHealth CareInformation TechnologySoftware

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Lead global operations for the InterSystems Service Delivery Platform, encompassing SpectroCloud, Coralogix, Cilium, Kubernetes, Helm-based deployment automation, and multi-cloud infrastructure services

Ensure operational excellence for all managed IRIS environments, including high availability, fault tolerance, and performance optimization across public and private cloud regions

Develop and execute a unified operational model integrating observability, automation, capacity management, and proactive incident response for customer and internal platforms

Collaborate with Product and Cloud Engineering to define infrastructure-as-code standards, CI/CD pipelines, and operational guardrails for IRIS deployment and lifecycle management

Drive the evolution of platform observability using Coralogix and complementary telemetry systems to enable full-stack visibility, SLO tracking, and automated anomaly detection

Establish and maintain service-level objectives (SLOs), operational KPIs, and reporting for platform health, resilience, and customer experience

Partner with the Global Security and Compliance teams to ensure adherence to data protection, access control, and regulatory frameworks

Lead a distributed global operations organization with a culture of accountability, continuous learning, and operational maturity

Manage cross-cloud cost efficiency, scaling strategies, and automation frameworks that support InterSystems’ global growth and customer reliability expectations

Champion the adoption of SRE principles and operational excellence across Managed Services, ensuring smooth integration between development and operational teams

Qualification

KubernetesAWSGCPAzureCoralogixSite Reliability EngineeringInfrastructure-as-CodeOperational ExcellenceLeadershipCommunication SkillsOrganizational Skills

Required

15+ years of experience in infrastructure, site reliability, or platform operations, including leadership roles managing global distributed systems

Proven expertise operating Kubernetes-based platforms (Cilium, Helm, SpectroCloud) and managing complex workloads across AWS, GCP, and Azure

Experience with observability and logging ecosystems, particularly Coralogix or equivalent solutions (e.g., Datadog, Grafana, Prometheus)

Strong understanding of data platform operations, high availability, and scaling in support of mission-critical systems such as InterSystems IRIS

Demonstrated success driving operational transformation in hybrid or multi-cloud environments

Excellent leadership, organizational, and communication skills, with a track record of building high-performing global teams

Bachelor's or Master's degree in Computer Science, Engineering, or related technical field

Benefits

Medical, vision, and dental insurance

Short-term and long-term disability, and life insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Company

InterSystems

Glassdoor4.2

InterSystems is a vendor of software and technology for high-performance database management, integration, and health information systems.

Founded in 1978

Cambridge, Massachusetts, USA

1001-5000 employees

http://www.intersystems.com/

H1B Sponsorship

InterSystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (62)

2024 (42)

2023 (25)

2022 (33)

2021 (19)

2020 (9)

Funding

Current Stage

Late Stage

Leadership Team

John Paladino

Head Of Client Services

Kathleen Aller

Head of Global Healthcare Market Strategy