Commerce Bank · 2 months ago
Account Specialist - Commercial Card
MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown Bank Building (1000 Walnut) (64106)
Full-time
Hybrid
Entry, Mid Level
$23.20/hr - $30.75/hr
2+ years expCommerce Bank is dedicated to helping people find financial safety and success while fostering a supportive community. The Account Specialist’s primary focus is client support, managing data, troubleshooting, and collaborating with internal teams to meet client needs and ensure satisfaction.
BankingFinanceFinancial Services
Responsibilities
Provide quality day-to-day support functions associated with proactive account service, relationship growth, and retention
Troubleshoot systems, manage data, perform quality problem resolution and participate in client meetings
Partner with internal teams and act as an expert or liaison to the systems that maintain customer data and workflows
Serve as the customer’s first escalation point for daily questions or issues and complete edits to some customer data elements
Maintain data integrity for clients by reviewing, analyzing, and ensuring the accuracy of data migration from entry point onward
Perform other duties as assigned
Qualification
Required
Basic knowledge of account systems
Strong customer service, problem solving and analytical skills
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Bachelor's degree or equivalent combination of education and experience required
2+ years client support experience required
Preferred
Experience with case/ticketing/CRM systems preferred
Benefits
Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-05
2026-01-03
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