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Live Nation Entertainment · 7 hours ago

Seasonal IT Coordinator - Xfinity Center

Mansfield, MA

Part-time

Onsite

New Grad, Entry Level

$20.80/hr - $26/hr

Live Nation Entertainment is a leading company in the live music industry, known for its vibrant culture and commitment to diversity and inclusion. They are seeking a Seasonal IT Coordinator to provide on-site IT support at events and venues, ensuring smooth technology operations and assisting with troubleshooting and deployment of IT equipment.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

No H1B

Responsibilities

Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff

Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures

Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology

Be the onsite contact and provide guided access for visiting IT service or support providers

Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”

Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans

Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals

Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies

Act as lead in resolving all F&B related IT issues, working closely with other stakeholders to determine fixes

Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization

Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events

Qualification

Apple iOSMS WindowsNetwork technologiesTroubleshootingCommunication skillsOrganizational skillsTeam playerAdaptability

Required

Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies

Strong communication skills (oral and written) paired with a professional communication style

Self-motivated, capable of independent reasoning and troubleshooting

Highly organized and strong attention to detail

Must be a reliable and dependable team player with ability to work independently and under little supervision

Must be able to adapt to a constantly changing and at times stressful work environment

Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record

This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role

Benefits

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Company

Live Nation Entertainment

Glassdoor4.0

Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996