Elastic · 4 days ago
Sr. Salesforce and Certinia PSA Administrator
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $149K/yr
5+ years expElastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data. They are looking for a Senior Salesforce Administrator with expertise in Professional Services Automation (PSA - Certinia) to design, configure, and optimize solutions that drive operational efficiency and business success.
AnalyticsCloud ComputingOpen SourceSaaSSearch EngineSoftware
Responsibilities
Design, configure, and maintain secure, scalable Salesforce and PSA (Certinia) solutions
Manage user setup, profiles, roles, permissions, and security settings
Create and maintain custom objects, fields, page layouts, record types, and validation rules
Build and optimize workflows, process builder flows, and Lightning Flow automations
Partner with business system analysts to gather requirements and translate them into effective configurations
Maintain and enhance PSA (Certinia) modules including project management, resource planning, billing, and revenue recognition
Develop and maintain reports to support business decision-making
Monitor system performance, troubleshoot issues, and provide timely support to end users
Collaborate on solution design documentation and participate in cross-functional review sessions
Ensure data integrity through regular audits, and data quality initiatives
Qualification
Required
5+ years of hands-on Salesforce administration experience, including configuration, automation, and reporting
Strong expertise in PSA (Certinia) administration, including project setup, resource management, time tracking, billing, and revenue processes
Proficiency with Salesforce Sales Cloud, Service Cloud, and Experience Cloud
Deep understanding of Salesforce architecture, security model, and out-of-the-box automation tools
Ability to design scalable, user-friendly solutions without over-engineering
Excellent communication skills to translate business needs into technical configurations
Experience working in Agile environments with sprint-based delivery
Preferred
Certinia PSA System Administrator Certification or equivalent preferred
Certinia PSA Consultant Certification and/or Certinia PSA Specialist Certification highly desirable
Salesforce Administrator Certification (Advanced Admin preferred)
Salesforce Platform App Builder Certification
Salesforce Salesforce Certified CPQ Administrator
Experience with reporting and analytics tools
Familiarity with integration tools
Experience with change management and deployment tools
Being awesome!
Benefits
Health coverage for you and your family in many locations
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Company
Elastic
Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases.
1001-5000 employees
H1B Sponsorship
Elastic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$162MKey Investors
New Enterprise AssociatesIndex VenturesBenchmark
2018-10-04IPO
2018-05-03Secondary Market
2016-07-01Series D· $58M
Leadership Team
Ashutosh Kulkarni
CEO
Shay Banon
Chief Technology Officer
Recent News
2025-12-29
2025-12-10
Company data provided by crunchbase