Communication Technology Services (CTS) ยท 2 months ago
NOC Technician I - SC
Greenville, SC
Full-time
Onsite
New Grad, Entry Level
$18/hr - $25/hrCommunication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S. They are seeking a NOC Technician I responsible for monitoring, troubleshooting, and ensuring the stability of supported wireless infrastructure through strong customer engagement and incident management.
Telecommunications
Responsibilities
Monitor all supported wireless infrastructure and provide level-one troubleshooting to ensure system stability
Create, track, and manage trouble tickets for system alarms, ensuring proper documentation and timely resolution
Communicate with customers, field technicians, and internal teams to provide updates, resolve issues, and follow up on service requests
Ensure that contractual Service Level Agreements (SLAs) are met by coordinating and following up with local personnel for prompt issue resolution
Assist in data collection and trend analysis to identify recurring issues and proactively address potential system failures
Assist in the process of auditing and updating equipment configurations in the monitoring system to reflect current DAS system configurations
Maintain and update NOC site documentation to ensure accurate information is available for all supported systems
Mentor regional technicians on proper ticketing procedures and driving best practices for incident resolution
Process and track RMAs and spare equipment, assisting with asset management to maintain inventory accuracy
Qualification
Required
Must have significant understanding of structured cabling, Distributed Antenna Systems (DAS) and RF components!
Previous experience in a Network Operations Center (NOC) or technical support role
Strong customer service mindset with excellent verbal and written communication skills
Ability to effectively track, prioritize, and follow up on trouble tickets until resolution
Strong attention to detail with a commitment to completing projects and documentation thoroughly and efficiently
Proficiency in Windows, Microsoft Office Suite (Word, Excel, Outlook), Visio, and iBwave platforms
Ability to travel as required (~15%)
Preferred
Familiarity with DAS equipment and wireless infrastructure
Knowledge of ticketing systems and SLA requirements
A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus
Benefits
Health
Dental
FSA
401(k)
LTD/ STD
Life Insurance
Paid Time Off
Paid Holidays
Company
Communication Technology Services (CTS)
CTS provides custom, carrier-grade, in-building and campus connectivity solutions for enterprises and mobile network operators, solving and managing the most complex networking challenges.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom McCloskey
Chief Operating Officer
Company data provided by crunchbase