ARU · 2 months ago
Operations Manager (MGA / MGU)
United States
Full-time
Remote
Mid, Senior LevelARU is a rapidly growing leader in specialty property insurance underwriting, seeking an experienced Operations Manager to enhance operational excellence in a new division focused on launching innovative insurance programs. The role involves collaborating with executives, managing strategic initiatives, and ensuring efficient communication across departments to support the company's growth objectives.
AgricultureFarmingFinanceInsuranceInsurTech
Responsibilities
Help ARU be the best in the world at what we do, and do not ever settle for mediocrity. Actively participate in ARU’s culture of collaborative problem-solving
Treat every assignment as an opportunity to: 1) learn and grow as an insurance professional, and 2) prepare for increased responsibilities in the company
Perform with a high level of polish and professionalism, in all spoken and written communications. Address internal and external business challenges in a graceful and tactful manner. Complete all duties with a high degree of urgency, thoroughness, and accuracy
New Program and Line of Business Implementation and Administration
Strategic Planning & Execution: collaborate closely with executive leadership to understand, refine, and drive the execution of the company's strategic plan and key business objectives. This includes identifying opportunities for growth, market expansion, and operational improvements
Due Diligence and Carrier Liaison: perform as lead communicator and facilitator between internal teams and external parties, including but not limited to carriers. Fulfill carrier requests, gather information, create reports and documents as appropriate, and advance the due diligence process in an efficient and timely manner. Gather requirements, implement, test, and monitor routine and ad hoc reporting, including but not limited to Premium and Cash BDXs
Decision Support & Analysis: conduct research, synthesize complex information, and prepare data-driven reports and presentations to support decision-making on critical business issues, market trends, and competitive analysis
Cross-Functional Collaboration: facilitate efficient communication and collaboration across all departments (e.g., Underwriting, Claims, Sales, Accounting, Operations) to ensure alignment on strategic initiatives and efficient project execution. Act as a central point of contact for internal and external stakeholders
Operational Excellence & Project Management
Initiative Management: lead and manage special projects and strategic initiatives, often requiring cross-functional involvement. This includes defining project scope, setting timelines, allocating resources, tracking progress, and quality assurance
Meeting & Communication Facilitation: plan, prepare for, and facilitate internal and external meetings. This involves location planning, vendor coordination, developing agendas, preparing comprehensive materials, capturing action items, and ensuring timely follow-up
Process Optimization: identify and implement process improvements to enhance efficiency, streamline operations, and support ARU's rapid growth and evolving business needs
Performance Tracking: develop and monitor key performance indicators (KPIs) and metrics to track the progress of strategic initiatives and overall business performance
Communication & Stakeholder Management
Internal Communications: draft and disseminate internal communications, ensuring clarity, consistency, and alignment with ARU's vision and values
External Representation: represent the company in various capacities with internal and external stakeholders, including partners, clients, and industry associations, maintaining strong relationships and reflecting the company's professional image
Problem Resolution: proactively identify potential issues, conflicts, or roadblocks, and work collaboratively to resolve them, escalating to executive leadership only as necessary, with proposed solutions
Master the use of ARU standardized hardware, software programs, third party software, and processing procedures
Other, as assigned
Qualification
Required
Demonstrable strategic, operational, and administrative experience at an MGA / MGU, insurtech, specialty lines agency, or other specialty insurance organization (with entrepreneurial company experience highly preferred)
Demonstrable technical proficiency in change management, impact mapping, process mapping / documentation / improvement, KPI assessment and tracking, project planning and management, data analysis / organization / reporting, vendor management, and system planning and implementation
Demonstrable proficiency using AI tools to improve professional output
Demonstrable excellence in thoroughness, accuracy, organization, resource management, record-keeping, and requirement gathering
Demonstrable success influencing positive outcomes, driving initiatives, and coordinating efforts across departments without having formal direct authority
Exceptional leadership and soft skills, with the strong ability to resolve challenging situations with a patient and calm demeanor
Excellent professional presentation and polish, in the spoken word and written form
Excellent critical thinker and problem-solver under pressure. High intellectual curiosity, with an enjoyment of learning and self-improvement
Preferred
bachelor's degree from an accredited 4 year college or university
Benefits
100% employer-paid health insurance
Generous PTO
100% vested retirement plan with company match
Company
ARU
ARU was founded in 2016 and quickly established itself as the U.S.
Founded in 2016
51-200 employees
H1B Sponsorship
ARU has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-06-08Acquired
Recent News
2025-05-30
2025-03-20
Company data provided by crunchbase