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Pandora · 4 days ago

Specialist, People Experience (Spanish - Speaking)

Baltimore, MD

Full-time

Hybrid

Mid Level

$76K/yr - $85K/yr

4+ years exp

Pandora is the largest jewellery brand in the world, committed to empowering people through self-expression. The People Experience Specialist will support the employee lifecycle, enhance workplace experiences, and collaborate with teams to implement initiatives that foster employee satisfaction and retention.

Manufacturing

Responsibilities

Serve as the primary point of contact for employee inquiries regarding Systems, benefits, policies, programs, and any other general inquiries

Responsible for coaching and guiding employees with their employment queries, rereviewing and triaging these queries and elevating them (if required) to the relevant subject matter experts

Responsible for ensuring all “Employee Data” has been entered correctly into the HRIS upon recruitment and onboarding and then will be responsible for maintaining and updating this data as changes occur for employees. By maintaining 100% accuracy with data, this will ensure employees will receive communication, payments etc in a consistent, timely and accurate manor

Facilitate onboarding and offboarding processes, coordinating with multiple teams to ensure a smooth transition for joiners and leavers

Support the entire employee lifecycle changes in our HRIS (SAP - Success Factors)

Assist with the implementation and management of all HR policies and procedures across the organization

Drive HR process improvement and make recommendations to enhance employee people experience and satisfaction. Utilize company resources and collected data to identify areas for improvement

Provide technical support, training and resources to achieve objectives and resolve employee questions and queries

Serves as part of the overall People Team for marketing People Experience solutions to the HR Community

Provides insights and feedback to the Director, People Experience on opportunities for process improvement and automaton

In partnership with the Center of Excellence support with building and executing content, training, self service guides, videos and tools for our employee self service portal

Monitor and manage ticket queries via Zen Desk and support on issue resolution within required SLA’s

Leverage technology to drive better HR and business outcomes through effective adoption and utilization of our systems

Ensure I9 compliance for all employees including conducting I9’s for manager + levels across retail

Support the Employee Experience Director and Centre’s of Excellence on various projects to improve the people experience agenda

Build relationships with authenticity to collaborate and support employees and leaders

Be proactive and solution driven with the ability to identify and proactively solve employee queries

Other duties as assigned

Qualification

HRIS (SAP - Success Factors)Fluency in SpanishCustomer service mindsetUS employment lawsOrganizedSolution drivenMultitaskingInterpersonal skillsDetail orientedCommunication skillsResults oriented

Required

4+ years in a customer based role (customer facing role)

Broad knowledge and understanding of US employment laws and benefits

Capable of multitasking and prioritizing tasks and projects

Customer service mindset

Organized and detail oriented

Self-driven, independent and able to work effectively with a global, remote team

Excellent interpersonal and written communication skills with a positive attitude

Professional level experience with Office 365

Proven ability to build relationships, influence, and lead various cross-functional teams to gain alignment and deliver results

Solution driven with the ability to identify root cause issues and potential resolution

Strong written and verbal communication skills to articulate clearly with various departments and build meaningful relationships with employees at all levels

Possesses strong interpersonal skills, including the ability to interact effectively with diverse personalities and individuals of all levels inside and outside the organization

Strong understanding of employee engagement principles and strategies

Self-organized, with the ability to multitask and manage high workloads where required

Results oriented and metrics-driven to ensure the development initiatives are successful