Amazon · 1 month ago
Sr. Field Support Engineer, eero
San Francisco, California, USA
Full-time
Onsite
Mid, Senior Level
$138K/yr - $239K/yr
3+ years expAmazon is a leading company in technology solutions, and they are seeking a Sr. Field Support Engineer to join their eero team. This role involves providing expert support on networking issues, mentoring customer experience agents, and ensuring high-quality customer service through effective troubleshooting and installation of network solutions.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Serve as an expert on networking, fleet monitoring, and customer support practices
Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, MSPs, and residential installations
Visit customer and partner locations - mapping new installations, troubleshooting, repairing, and installing complex network solutions. (50-75% travel)
Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations
Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents
Be part of the on-call roster and handle incidents
Ability to travel both domestically and internationally (<50%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues
Qualification
Required
3+ years of engineering experience
Experience in the application of network design, including knowledge of major routing protocols, topology design, network hardware, device configuration, and traffic engineering
Preferred
Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
Experience providing and effectively communicating strategic and tactical recommendations based on data
Experience communicating technical details verbally and in writing
Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
Experience working with data and leveraging analytics to make decisions
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience managing multiple calendars
Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience in enterprise software
Excellent business acumen with a track record of success
Previous experience representing organizations at trade shows, conferences, and industry events
Proven track record of taking ownership and delivering results
Experience with system configuration, patching and upgrades
Experience understanding of network topology and its impact on distributed system performance
Benefits
Equity
Sign-on payments
Other forms of compensation
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
The Motley Fool
2026-01-12
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-12
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