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Zylo · 4 months ago

Strategic Account Executive - Client Success

Hybrid Remote

Full-time

Hybrid

Senior Level

5+ years exp

Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS application spend. As a Strategic Account Executive, you will manage a portfolio of strategic accounts, ensuring optimal SaaS management strategies and identifying growth opportunities.

AnalyticsCloud ManagementEnterprise SoftwareInformation TechnologySaaS

Growth Opportunities

Responsibilities

Serve as the primary point of contact for a portfolio of strategic accounts

Build and maintain strong relationships with key stakeholders to enhance trust and client satisfaction

Advocate for client needs internally, ensuring seamless delivery of Zylo’s solutions

Own and manage renewal processes, ensuring timely contract extensions and minimizing churn

Identify and pursue upsell and cross-sell opportunities by aligning Zylo’s capabilities with clients’ evolving business needs

Collaborate with the Client Success team to monitor and drive product adoption, ensuring clients derive maximum value from Zylo

Develop tailored account plans, focusing on driving client ROI, engagement, and expansion

Analyze SaaS usage and spend data to provide actionable recommendations and insights for optimization

Proactively address client challenges and identify opportunities to deepen Zylo’s impact

Schedule, plan, and manage multiple client engagements in a dynamic, fast-paced environment

Provide regular updates to leadership on account health, renewal forecasts, and growth opportunities

Stay current on SaaS Management trends and apply industry best practices to client engagements

Qualification

Strategic account managementClient retentionUpsell targets achievementSaaS Management principlesData analysisIT experienceProcurement experienceITAM experienceInterpersonal communicationOrganizational skillsPresentation skills