Maiden Home · 1 month ago
Director, Logistics & Operations
New York, NY
Full-time
Onsite
Director/Executive
$160K/yr - $190K/yr
8+ years expMaiden Home is seeking a customer-focused and accountable Director of Logistics & Operations to build and scale its transportation, logistics, and distribution network. This role involves defining supply chain solutions, enhancing the in-home delivery experience, and managing P&L for home delivery and logistics.
E-CommerceE-Commerce PlatformsRetail
Responsibilities
Define supply chain solutions that support growth in global manufacturing base, building flexibility, resiliency and scalability in the network
Build and activate the partner network that delivers furniture and home goods to Maiden Home customers, defining service offerings and SLAs for customers and unlocking growth in new markets
Build logistics partnerships that bring furniture and home goods into the Maiden Home network from domestic and international suppliers, optimizing cost and service levels
Develop a distribution model that supports omni-channel sales (retail, online) & expansion from made-to-order into inventoried goods, ensuring on-time delivery and a seamless end customer experience
Define the in-home delivery experience across product categories and geographies, balancing service standards, operating priorities and financial targets
Develop and monitor customer experience KPIs that define luxury home delivery in the market, driving continuous improvement in the customer experience
Partner with Product, Operations to determine the best path to launch new products and categories, taking into account logistic network capabilities
Establish partnerships to execute product returns, cancellations and exchanges, ensuring timely pick-up and on-brand customer experience
Proactively identify and execute initiatives that deliver incremental value to clients through logistics and transportation services
Own P&L for home delivery and reverse logistics, negotiating contract terms and pricing with partners and driving recommendations on customer policies and fee structure
Own P&L for inbound logistics, negotiating contract terms and pricing with partners
Develop a growing team by supporting professional development of individuals and creating a high-performance culture
Lead cross-functional projects delivering impactful outcomes through effective engagement of internal teams and external partners
Act as a culture carrier for the Maiden Home team
Qualification
Required
8+ years of professional experience in Operations, Supply Chain & Logistics, Transportation and/or Management Consulting
Deep understanding of freight, distribution, and home delivery operating models and key players with experience working in at least one of these disciplines
Structured problem-solving approach with ability to prioritize across financial, operating and customer objectives and discipline to deliver on short-term priorities while building a long-term roadmap
Entrepreneurial mindset that enables new, creative solutions to challenges
Strong negotiation and relationship management skills with experience managing multiple internal and external stakeholders
Continuous improvement and results-oriented mindset with relentless focus on customer experience
Highly personable with the ability to work cross-functionally
Preferred
Exposure to a high-growth, omni-channel startup environment is a plus
Company
Maiden Home
Maiden Home is an e-commerce platform that provides custom furniture.
51-200 employees
H1B Sponsorship
Maiden Home has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.73M2019-12-26Seed· $0.73M
Leadership Team
N
Nidhi Kapur
Founder & CEO
Recent News
Company data provided by crunchbase