Chase · 2 months ago
Kinexys Digital Payments and Kinexys Liink – Client Solutioning – Vice President
270 Park Ave, New York, NY, 10017, US
Full-time
Onsite
Mid, Senior Level
$119K/yr - $188K/yr
5+ years expChase is a leading financial services firm, and they are seeking a Vice President for Kinexys Digital Payments and Kinexys Liink in Customer Success. The role focuses on developing and maintaining customer relationships, driving product adoption, and collaborating with various teams to deliver exceptional value to clients.
BankingFinancial Services
Responsibilities
Drives product adoption, expansion, and retention activities to maintain a healthy customer base
Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Execute on a comprehensive customer success strategy through proactive engagement, onboarding, expansion and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
Deliver differentiated products that address market needs and represent viable business opportunities, working closely with the product design team to offer customized client solutions
Collaborate with functional partners across Legal, Compliance, Finance, Technology, and Operations to design products that are viable, scalable, and supportable by the broader J.P. Morgan organization
Manage network communication on key changes and new feature roll outs to external and internal stakeholders
Take a client-first approach which ties back to how the product aligns with client needs
Promote growth by seeking new business opportunities with industry leaders, maintaining a strategic pipeline, and providing insights to Kinexys leadership
Qualification
Required
5+ years of experience or equivalent expertise in customer success roles in product or technology
Demonstrated ability to influence product adoption and customer retention
Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
Proven ability to learn new technologies and teach it to others
Bachelor's degree or equivalent
Proven industry experience in financial services and/or enterprise fintech
Expertise in payments cash management, with a strong understanding of payments processing systems and the blockchain and distributed ledger space
Exceptional logical thinking and attention to detail
Ability to deconstruct complex problems into smaller, manageable components and prioritize them using solid data
Proactive, ownership-driven, and results-oriented. With ability to work independently and identify new business opportunities in a dynamic environment
Enthusiastic about building innovative payment solutions that challenge industry norms
Preferred
Experience in a business to business (B2B) environment or as a colleague in a customer environment
Industry experience as a Solution Manager with external clients, preferably in the payments, liquidity and/or cash management domain
Understanding of international markets from a payments, FX, securities, custody and treasury perspective
Experience working in a fast-paced, highly cross-functional organization
Advanced knowledge of the product development life cycle, technical design and data analytics
Own client contracting and commercial negotiations
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-13
2026-01-11
Financial IT
2026-01-09
Company data provided by crunchbase