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Advertising Specialty Institute · 1 month ago

Dynamics D365 Support Engineer

Trevose, PA

Full-time

Hybrid

Entry, Mid Level

$126K/yr - $140K/yr

2+ years exp

Advertising Specialty Institute (ASI) is the largest global provider of technology B2B services for the promotional products industry. They are seeking a D365 Support Engineer to ensure the health, performance, and reliability of their Dynamics 365 environment, focusing on cloud flow automations, system monitoring, and cross-functional collaboration.

AdvertisingEducation

H1B Sponsor Likely

Responsibilities

Monitor Power Automate cloud flows for failures and performance issues

Troubleshoot and resolve automation errors and inefficiencies

Monitor overall system health and uptime of Dynamics 365 and related services

Track and report on Dataverse storage usage and growth trends

Perform minor development tasks including customizations, configurations, and scripting

Identify, document, and resolve system bugs and issues

Assist in release planning, testing, and deployment of new features and updates

Collaborate with QA and development teams to ensure smooth rollouts

Provide day-to-day support for Dynamics 365 users across departments

Respond to support tickets and service requests in a timely manner

Work closely with a team of support specialists to triage and resolve issues

Collaborate with other departments to understand business needs and translate them into technical solutions

Deliver excellent customer service to internal stakeholders

Communicate technical issues and solutions clearly to non-technical users

Qualification

Microsoft Dynamics 365Power AutomateDataverseAzure servicesMicrosoft Power PlatformAnalytical skillsProblem-solving skillsCommunication skillsInterpersonal skillsTeam collaboration

Required

Bachelor's degree in Information Technology, Computer Science, or a related field or 12 years equivalent experience

2+ years of experience with Microsoft Dynamics 365 (preferably D365 CE/Power Platform)

Experience with Power Automate, Dataverse, and basic development/customization

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Preferred

Experience with Azure services and integrations

Familiarity with DevOps practices and release management

Knowledge of Microsoft Power Platform (Power Apps, Power BI)

Benefits

Medical, Dental, and Vision coverage, available on day one of employment.

Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.

12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).

Free Health and Wellness programs.

Free 24/7 access to Magellan Employee Assistance Program and Teladoc.

Day one 401(k) with company match.

Paid holidays, floating days, and paid time off (PTO).

Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.

Company

Advertising Specialty Institute

The Advertising Specialty Institute (ASI) is the largest media, marketing and education organization serving the promotional products industry.

Founded in 1950

Feasterville Trevose, Pennsylvania, USA

201-500 employees

http://asicentral.com/

H1B Sponsorship

Advertising Specialty Institute has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (3)

2022 (4)

2021 (1)

2020 (4)