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DYOPATH · 1 month ago

Service Desk Team Lead

Waddell, AZ

Full-time

Onsite

Senior Level

$25/hr - $25/hr

5+ years exp

DYOPATH is a company dedicated to transforming everyday work into meaningful impact through their L.O.V.E. philosophy. They are seeking a Service Desk Team Lead to manage a talented service desk team, ensuring top-notch technical support and fostering a positive customer experience.

Cloud ComputingConsultingEducationInformation TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Proven record of leading a talented service desk team to deliver top-notch technical support

Keep operations humming by managing priorities and meeting deadlines

Be the hero who ensures every customer interaction ends with a smile

Possess comprehensive knowledge of widely used operating systems, software, and hardware

Exhibit outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines

Deliver a strong Client-Focused mentality of service orientation, paired with a positive outlook

Qualification

Technical support leadershipOperating systems knowledgeITIL FoundationMicrosoft 365 CertifiedTicketing systems familiarityTeam-building abilitiesCustomer service skillsCommunication skillsProblem-solving skills

Required

Proven record of leading a talented service desk team to deliver top-notch technical support

Keep operations humming by managing priorities and meeting deadlines

Be the hero who ensures every customer interaction ends with a smile

Possess comprehensive knowledge of widely used operating systems, software, and hardware

Exhibit outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines

Deliver a strong Client-Focused mentality of service orientation, paired with a positive outlook

5+ years in a technical support role and proven leadership experience

Strong understanding of operating systems, software, and hardware

Familiarity with ticketing systems like BMC Helix or ServiceNow

Excellent communication, problem-solving, and team-building abilities

Ability to multitask and thrive in fast-paced environments

A positive attitude and stellar customer service skills

Preferred

Associate's degree (or higher) in Computer Science or similar preferred

HDI Support Center Analyst (HDI‑SCA)

ITIL Foundation

Microsoft 365 Certified: Fundamentals

Microsoft 365 Certified: Endpoint Administrator Associate

Benefits

Medical, Dental & Vision Coverage

Life Insurance

401(k) with company match

Plus “You Pick a Day” paid holiday

FSA & HSA options

Pet Insurance (because pets are family!)

Company

DYOPATH

Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services.

Founded in 1994

Houston, Texas, USA

501-1000 employees

https://dyopath.com

H1B Sponsorship

DYOPATH has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2022 (2)