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Hogan Lovells · 1 month ago

IT Learning Specialist

Washington, DC

Full-time

Onsite

Mid Level

$105K/yr - $130K/yr

4+ years exp

Hogan Lovells is a professional services firm seeking an IT Learning Specialist to ensure that lawyers and business team employees receive effective training on commercial and custom applications software. The role involves delivering training, developing instructional materials, and providing productivity coaching to enhance software application usage across the firm.

ConsultingGovernmentLegalReal Estate

Responsibilities

Continuously advance his/her knowledge of and ability to 1) use Microsoft Office and the other software used by the firm; 2) use the software in specific law firm scenarios; 3) improve the application of technology or methods to deliver training in the most effective manner possible

Deliver instruction to the firm’s personnel in the use of software applications developed or customized by the firm’s IT department. Instruction will include virtual instructor-led training using Zoom or MS Teams, in-person classroom-based training, deskside training/support/coaching, preparation of reference guides, or creation/modification of slideshows/videos/animations. In most cases, the ability to properly train on custom applications will require the IT Learning Specialist to work with the development team and business process teams to adequately understand how the software supports the business and to incorporate business process information into software instruction

Plan, design, develop, and maintain: Class training materials, reference guides, end-user documentation, frequently asked questions guides, online asynchronous and synchronous learning materials, and additional instructional or informative documents as required

Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records using the firm’s learning management system

Work with the People team and department heads to plan and adapt training to the specific needs of business team professionals

Develop strategies to apply software features to specific individual and workgroup challenges to improve the work quality or increase productivity. Promote best practices among various end-user communities through outreach, communication, and direct assistance

Conduct floor support exercises involving scheduled presence in customer work areas to provide deskside training and coaching to individual customers

When the project phases demand implementation support, assist end users by helping resolve problems that require an advanced skill set

Assist end users by helping resolve problems that require an advanced skill set (i.e., problems that cannot be handled by the firm’s Service Desk team or the local User Support team)

Educate other IT personnel to increase their knowledge of the products used at the firm and improve their effectiveness as first or second-level support resources

Work on special projects that may require certain expertise in advanced functions of firm standard applications

All members of the firm are encouraged to participate in our global Responsible Business program

Other duties as assigned

Qualification

Microsoft Office 365Training end usersLearning management systemCreating training materialsPublic speakingProblem-solvingOrganizational abilitiesAdobe CaptivateCamtasiaSnagItCreating Word templatesMicrosoft certificationSpanish language

Required

Extensive and advanced knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), OneNote, NetDocuments, MS Teams, Microsoft Edge, Windows 11, and SharePoint (from an end-user perspective). Ability to quickly grasp new concepts and applications

Experience training end users on commercial software commonly used in large law firms – such as InterAction, Net Documents, Nuance PDF Enterprise, Litera Compare, Scrub or Metadata Assistant, LexisNexis for Microsoft Office, or West km

Prior use of a learning management system to establish learning paths, administer classes, and track and record attendance

Superior public speaking and personal interaction skills are essential. Must be able to communicate clearly, professionally, and comfortably with lawyers and business team employees alike

Must be able to educate and motivate, as well as train. Must be able to relate software features to customers' work environments, tasks, and objectives in an effective manner that leads to improved quality and productivity

Excellent problem-solving and analytical abilities; Must be able to work with customers to apply software to specific task needs and to find innovative shortcuts or workarounds for new or complex scenarios

Organizational abilities and a commitment to continued learning. Solid understanding and proven experience in planning training courses and developing materials tailored to education/training/work objectives; researching best practices; continuously improving presentation abilities and use of technology for training; and developing writing styles and skills

Four (4)+ years of experience providing computer applications training in a medium-to-large professional services firm

Experience working directly with partners and/or lawyers is strongly preferred

Must be able to stand for extended periods in front of classes while conducting training using SmartBoards and whiteboards

Floor support requires walking and standing for extended periods in lawyer and assistant work areas