Scene Health · 2 months ago
Director of Clinical Operations
United States
Full-time
Remote
Director/Executive
10+ years expScene Health is on a mission to solve medication non-adherence, and they are seeking a Director of Clinical Operations to lead their clinical team. This role focuses on building, managing, and scaling a high-performing clinical team to deliver excellent patient care through a digital medication engagement platform.
Hospital & Health Care
No H1B
Responsibilities
Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, and operational performance
Lead the strategy and execution for Scene’s clinical operations, aligning clinical programs with enterprise goals for patient outcomes, quality metrics, and operational efficiency
Establish and enforce clinical standards, protocols, and workflows to ensure consistent, compliant, high-quality care delivery across all programs
Translate strategic goals into actionable operating plans, team structures, and performance expectations
Collaborate closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, scaled, and executed with operational excellence
Partner with Product and Experience teams to recommend enhancements that improve team workflows and patient engagement
Represent the team and the company at external meetings or events
Lead, mentor, and grow a diverse clinical team—including nurses, pharmacists, health coaches, and support staff—while fostering a mission-driven, patient-first culture
Build and implement performance management frameworks, including clear role definitions, KPIs, and development plan, while holding the team accountable to meet standards
Provide regular, structured feedback and coaching to ensure individuals and teams are meeting expectations
Partner with supervisor and human resources to design and execute training, hiring strategies, competency assessments, and succession plans that support team growth and retention
Oversee staffing models, scheduling, and team coverage to ensure service levels and performance goals are consistently met
Implement and maintain rigorous QA programs to ensure adherence to protocols, regulatory compliance, and internal quality standards
Monitor performance in real time; identify gaps and implement corrective action plans quickly and consistently
Standardize SOPs, escalation pathways, and workflows to create clarity and reduce variability in clinical delivery
Ensure accurate and timely documentation of services to support billing, reporting, and compliance
Use operational platforms (e.g., Salesforce, Talkdesk, Scene’s platform) to monitor performance, track KPIs, and inform decision-making
Regularly analyze performance data to identify trends, opportunities, and areas needing intervention
Qualification
Required
Clinical background (e.g., Nurse, Pharmacist, Licensed Clinical Social Worker, or equivalent)
10+ years of progressive leadership experience managing clinical teams, including remote teams
Proven success in building team structures, implementing performance frameworks, and managing metrics
Experience developing and enforcing clinical protocols and QA programs
Strong data and technology fluency; experience using platforms to manage operations and track performance
Adept in using clinical platforms and working in a tech environment
Bachelor's degree required
Preferred
Experience managing digital health programs or working in a health startup
Experience partnering with hospitals or health plans on quality improvement initiatives
Advanced degree preferred, including but not limited to MBA, MPH, MScN
Spanish language capabilities
Benefits
Competitive salary range
Paid vacation, paid sick leave, plus paid holidays
Health, dental, vision, short and long-term disability
401K retirement savings plan
Company
Scene Health
Scene Health (formerly emocha Health) is solving the decades-old problem of medication nonadherence by leveraging the power of people, science, and technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sebastian Seiguer, JD, MBA
Chief Executive Officer & Co-Founder
Erica Niemann-Drohan
Chief Financial Officer
Company data provided by crunchbase