ServiceNow · 2 months ago
Staff Inbound Product Manager
4810 Eastgate Mall, San Diego, CALIFORNIA, United States
Full-time
Onsite
Senior Level, Lead/Staff
$147K/yr - $258K/yr
8+ years expServiceNow is a global market leader in Information Technology and Services, known for its innovative AI-enhanced technology. The Staff Inbound Product Manager will drive product strategy and execution for the Connected Customer Experience team, focusing on empowering Customer Success professionals with next-generation tooling.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Define and own product strategy aligned with customer needs, business priorities, and market trends
Build and maintain clear, prioritized product roadmaps that articulate goals, trade-offs, and sequencing
Translate strategy into execution by writing high-quality Epics, Features, and User Stories with clear acceptance criteria
Take full accountability for cross-functional planning and execution with engineering, design, customer success, and go-to-market teams to ship high-impact releases
Drive product adoption and customer success through enablement, launch programs, and cross-functional alignment
Communicate complex concepts clearly, tailoring messages for both technical and executive audiences
Influence and align stakeholders across organizational boundaries to drive shared outcomes
Qualification
Required
8+ years of software product management experience, preferably in enterprise SaaS or cloud platforms
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Exceptional ability to craft impactful PowerPoint presentations with strong narrative structure and clear storytelling for executive audiences
Proven ability to define product requirements and translate them into actionable roadmaps
Strong ability to understand technical architecture, system design, and backend workflows to make informed product choices
Excellent communication and stakeholder management skills
Ability to guide without authority and coach junior team members
Preferred
Familiarity with workflow automation, the ServiceNow platform, CSM, TPSM, or similar enterprise systems
Experience using data and metrics to guide product outcomes
Ability to thrive in fast-paced, matrix environments with multiple work streams and stakeholders
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase