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Allied Public Adjusters · 1 month ago

Training and Development Specialist

Glendale, CA 91203

Full-time

Onsite

Mid, Senior Level

$100K/yr - $118K/yr

5+ years exp

Allied Public Adjusters is committed to setting the gold standard in property damage claims representation. They are seeking a Training and Development Specialist to design and deliver training programs that enhance technical expertise, operational excellence, and client service across various departments.

AdviceConsultingInsuranceRisk Management

Responsibilities

Conduct needs analysis by conferring with management to identify evolving training requirements due to changes in policies, procedures, regulations, and technologies

Design and deliver onboarding and advanced training for all business units (Claims, Legal, Loss Measurement, Client Success, Sales, Operations)

Develop instructional strategies using diverse methods such as individual coaching, group instruction, workshops, simulations, and e-learning

Create specialized programs including leadership development, safety and compliance, sales techniques, technology adoption, and refresher courses

Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works

Lead training sessions (virtual and in-person) covering SOPs, claim handling, estimating, negotiation, compliance, and leadership development

Continuously update materials to reflect current laws, carrier procedures, and company standards

Assess employee skill level through observation, audits, and feedback from managers

Coordinate with external vendors for specialized training programs when needed

Develop and maintain instructional software and digital learning tools for scalable training delivery

Track and report on training completion, engagement, and post-training performance metrics

Qualification

Property insurance expertiseTraining program designEstimating software proficiencyContent developmentCoaching experienceCommunication skillsMicrosoft OfficeAdobe Creative SuiteAttention to detail