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Block Imaging · 2 months ago

Biomedical Site Manager

Kailua,HI,US

Full-time

Onsite

Mid, Senior Level

$90K/yr - $120K/yr

5+ years exp

Block Imaging is a company focused on the Multi-Vendor Biomedical business, seeking a Site Manager to oversee daily biomedical activities and vendor coordination. The role involves maintaining contractual obligations, ensuring customer satisfaction, and leading a high-performing team while complying with operational standards.

Health CareMedical Device

Growth Opportunities

Responsibilities

Maintains an in-depth understanding of the contractual obligations to the customer

Supervise daily biomedical activities for assigned accounts

Coordination & daily supervision of outside vendors/subcontractors is required

Block Imaging Representative of the health care facility as the Biomedical Manager maintaining all policies & procedures for customer and Block Imaging, including managing the contracts, controlling service, and overall results

Serve as a member of the hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer

Participates in customer’s departmental meetings as a technical advisor

Act as primary contact for the customer

Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust

Facilitate in-service training to facility staff when requested by the customer

Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer

Identify and execute on customer service best practices within local Region and Zone

Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth

Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image

Takes ownership of all customer issues and follows the current escalation process

Supervisor/Mentor to team members as applicable (BMET I/II/III)

Lead and cultivate a culture of Block Imaging values and integrity

Foster a high performing team through active communication, best practices, leadership, and example

Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done)

Support team development by allowing team members to volunteer for additional assignments to gain experience

Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity

Perform all administrative duties within prescribed standards, policies, and guidelines

Utilize computerized maintenance management software for asset management

Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)

Submits billable expenses monthly and billable Service Work Order repair events upon completion to customer for payment

Return unused or defective parts within required timeframe as defined by the parts policies and guidelines

Report defective, installed and return part status on Service Work Orders per current policies

Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date

Maintain proper site, service, and install base documentation

Safeguard patient data per HIPAA and associated regulatory requirements

Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc

Ensure accurate inventory, maintenance, and control of Block Imaging assets and tools

Complete and close all PMs, Service Work Orders and associated documentation within regulatory and Block Imaging established timeframes

Ensure that PMs are performed properly and completely including use of PM labels

Ensure a clean and organized shop that maximizes efficiency

Ensure that all equipment is properly labeled with applicable repair status

Qualification

Biomedical equipment servicingElectronic circuit boardsComplex test equipmentNetworking technologiesCBET CertificationLean certificationPC competencyCustomer communicationTeam leadership

Required

PC competency, to include basic knowledge of word processing, spreadsheets, databases

Advanced experience with complex test equipment, mechanical devices, and tools

Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality

Expertise in at least one specialty area in a single manufacturer

Proficient in networking technologies and troubleshooting methods

Have and maintain a valid driver's license and a driving record that is in compliant with the Block Imaging driving policy

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor

Education: Associate degree or equivalent training/experience in electronics or Biomedical Engineering

Experience: 5 years servicing biomedical equipment preferred

Required Certifications: CBET Certification desirable, Lean certification desirable

Oversees Site leads, and BMET's

Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting

Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs

Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs

Physical activity that requires keyboarding, sitting, phone work and filing

May travel between multiple site locations

Physical activity that requires travel, and flexibility of schedule

Job may include occasional driving of rental trucks or fleet vehicles

Physical activity that sometimes requires exposure to loud noises that do not require ear plugs

Physical activity that often requires exposure to machinery

Physical activity that sometimes requires exposure to hazardous materials (MSDS available)

Preferred

5 years servicing biomedical equipment preferred

CBET Certification desirable

Lean certification desirable

Benefits

Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses.

Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.

Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.

401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.

Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.

Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.

Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.

Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.