Mass General Brigham · 2 months ago
International Intake Specialist
Somerville-MA
Full-time
Onsite
Senior Level
$22.88/hr - $32.72/hr
5+ years expMass General Brigham is a not-for-profit organization focused on advancing patient care, research, teaching, and community service. The International Intake Specialist serves as the primary liaison for international patients, ensuring their healthcare needs are met and providing an outstanding experience. This role involves coordinating medical appointments, maintaining relationships with healthcare providers, and facilitating special projects as needed.
Health CareHome Health CareMedical
Responsibilities
Welcomes and greets patients who arrive at Blake or 50 Staniford. Coordinates the clinical review, medical appointments and arrival of international patients, in conjunction with Patient Liaisons
Documents transactions in the departmental database; provides periodic data reporting
Establishes and maintains positive relationships with local, national and international healthcare providers, client groups, patients, and their families, with the intent of growing volume
Serves as the designated 'account representative' or responsible party for selected key relationships
Has primary responsibility for complete itineraries for Center patients and referrers, carefully matching patient needs and customizing as appropriate
Employs facilitation strategies to best meet the service and healthcare needs of all patient referrals to the department and responds to patients/client contacts whose needs that may be highly complex
Executes high-level requests which may require some flexibility to usual operational procedures with the highest degree of professionalism and judgment
Conducts research as necessary- i.e., physician profiles, hospital resources, etc., and shares this with other departmental staff
Acquires and maintains comprehensive knowledge of services provided by the MGH/Partners
Develops and maintains strong relationships with MGH professionals, MGH ancillary services and affiliated hospitals in order to expedite coordinated care for patients and clients
Teams with other CSS staff for cross-coverage in order to provide the best possible service to patients
Facilitates special projects, as required, such as special mailings and other outreach efforts
Qualification
Required
High School Diploma or Equivalent required
5+ years of related experience in a health care or business environment required
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-17
2026-01-17
2026-01-17
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